Job Title
Business Operations Manager
Job Description Summary
The Business Operations Manager leads account business operations, executive reporting, performance analytics, and operational governance. Working closely with account leadership and functional stakeholders, this role translates strategic priorities into scalable processes, coordinated programs, and clear executive-level reporting that supports informed decision-making and consistent service delivery.
This position requires an exceptionally organized, analytical, and proactive leader who can manage complex, cross-functional deliverables; oversee reporting cycles such as Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs); strengthen operational and data governance; and leverage Microsoft 365, Copilot, AI, and automation to improve efficiency. The successful candidate demonstrates strong ownership, sound judgment, and the ability to operate effectively across regional and global teams.
Job Description
Business Operations & Strategic Execution
- Partner with client leadership to translate business strategy and leadership priorities into actionable operating plans, programs, governance, and scalable processes for global consistency.
- Lead and coordinate strategic, cross-functional global initiatives, including scope, timelines, budgets, stakeholder responsibilities, risks, and implementation plans.
- Establish effective operating rhythms, meeting structures, decision forums, and communication channels across leadership, functional teams, and business partners, and organize and lead internal business meetings, leadership reviews, planning sessions, and account events as needed.
- Ensure corporate standards, account procedures, internal systems, and approved business practices are consistently applied.
Executive Reporting & Business Storytelling
- Own the end-to-end development and coordination of MBRs, QBRs, executive presentations, and other strategic account reporting.
- Develop polished, executive-level PowerPoint presentations that translate operational, financial, workforce, and performance data into concise insights and compelling business narratives.
- Consolidate inputs across teams, functions, and geographic regions into accurate, cohesive account-level reporting.
- Establish reporting calendars, milestones, content requirements, review cycles, and stakeholder accountability to ensure timely, high-quality deliverables.
- Partner with leadership to communicate performance, accomplishments, risks, opportunities, decisions, and strategic priorities clearly.
Performance Analytics & Governance
- Establish and maintain reporting and operational governance, including standardized templates, data definitions, validation, version control, document management, and quality assurance.
- Analyze business performance, KPI, SLA, and budget information to identify trends, variances, risks, and opportunities for improvement.
- Partner with functional leaders to resolve discrepancies and ensure data consistency across reporting platforms.
- Develop and maintain dashboards, scorecards, trackers, and management tools that support leadership decision-making and business-plan execution.
Technology, AI & Continuous Improvement
- Use Microsoft PowerPoint, Power BI, Excel, Teams, SharePoint, and Microsoft 365 Copilot at an advanced level to support analysis, reporting, collaboration, and workflow management.
- Apply AI-enabled tools responsibly, using effective prompting techniques to improve content development, data analysis, information synthesis, and reporting efficiency.
- Identify and implement opportunities to automate recurring reporting, streamline data collection, reduce manual work, and improve process reliability.
- Establish effective digital collaboration, file management, and knowledge-sharing practices across the account.
Stakeholder, Team & Global Collaboration
- Coordinate deliverables across regional and global teams, proactively engaging stakeholders to secure inputs, clarify responsibilities, resolve conflicts, and maintain accountability to account standards, leadership expectations, and deadlines.
- Facilitate business reviews, document decisions and action items, and ensure timely follow-through on leadership commitments.
- Build strong relationships with clients, business partners, functional leaders, and account teams while communicating with professionalism and discretion.
- Operate independently in a fast-paced environment, balancing competing priorities and multiple executive-level deadlines.
Key Competencies
• Business Operations & Operational Excellence
• Executive Reporting & Business Storytelling
• Business Analytics & Performance Measurement
• Continuous Improvement & Automation
• Reporting Governance & Data Integrity
• Program, Project & Process Management
• Advanced PowerPoint & Presentation Design
• Microsoft 365, Power BI, Copilot & AI Proficiency
• Strategic Communication & Executive Presence
• Global Stakeholder Management
• Accountability, Ownership & Sound Judgment
• Organization, Quality & Attention to Detail
Education
- Bachelor’s degree in business administration, finance, analytics, project management, communications, real estate, or a related field preferred; equivalent relevant experience may be considered.
Important Experience
- Minimum of 3 years of relevant experience in business operations, PMO operations, executive reporting, business analytics, program management, or a related function preferred.
- Demonstrated experience managing complex cross-functional initiatives and executive reporting cycles, including MBRs, QBRs, and senior leadership presentations.
- Advanced PowerPoint capability, including executive presentation design, data visualization, and development of clear business narratives.
- Advanced proficiency in Excel, Teams, and Microsoft 365 Copilot, including practical use of AI and effective prompting to improve productivity.
- Strong analytical acumen, including the ability to interpret business data, budgets, KPIs, SLAs, and P&L statements.
- Proven ability to establish governance, improve processes, manage competing priorities, and deliver accurate work under tight deadlines.
- Experience coordinating stakeholders across functions, regions, and time zones; global account experience preferred.
- Experience in corporate real estate, facilities management, construction, professional services, or a global account environment preferred.
Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.
The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.
The company will not pay less than minimum wage for this role.
The compensation for the position is: $ 97,750.00 - $115,000.00
Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email Accommodations@cushwake.com. Please refer to the job title and job location when you contact us.
INCO: “Cushman & Wakefield”