Job Title
Smart Hands Technician
Job Description Summary
The Smart Hands Technician provides client-requested onsite support including visual checks, basic equipment handling, cabling assistance and escorting. The role works within clearly defined tasks, response-time and escalation boundaries and does not perform specialist or authorised work outside assigned competency.
Job Description
About the Role:
- Respond to approved Smart Hands requests within agreed response, service, and escalation timelines
- Perform visual checks, status verification, basic equipment handling, label checks, and approved physical inspections within authorised scope
- Provide basic cabling support, tracing, connection verification, and documentation while protecting live systems from unintended disruption
- Escort customers, vendors, and contractors, maintaining site access, security, and work-area controls at all times
- Capture photographs, serial numbers, readings, and service evidence accurately, and update tickets and service records in line with process requirements
- Identify tasks requiring specialist skills, permits, isolations, or further authorisation, and escalate them promptly through approved channels
- Follow site procedures, ESD controls, PPE, information-security requirements, and safe-work practices in a live data hall environment
- Support general operational tasks, tool control, inventory management, and work-area readiness as assigned by the Lead Engineer
About You:
- Relevant experience in technical support, data centres, telecoms, IT hardware, facilities operations, or a similar support environment
- Basic understanding of data centre equipment, racks, cabling, access control, and ESD requirements
- Experience with ticketing systems, service records, equipment identification, and secure-site procedures is advantageous
- Ability to follow instructions precisely, understand task boundaries, and escalate appropriately when work falls outside approved scope
- Strong attention to detail, procedural discipline, and confidence working under service-level expectations
- Clear Japanese communication and working English preferred for customer coordination, remote guidance, and reporting
- Basic rack, network-cabling, and hardware identification capability, with experience in remote hands or Smart Hands support preferred
- Availability for onsite response and approved call-out support in a live operational environment
- Location is in Inzai, Chiba
INCO: “Cushman & Wakefield”