Job Title
Executive - Helpdesk
Job Description Summary
Job Description
§ Attend to incoming calls and responding to email from customers
§ Record complaints and inform about the complaint to concerned C&W representative.
§ Maintain the MIS for complaints received/completed.
§ Receipt of the bills/invoices from the vendor.
§ Ensure that the Helpdesk is manned by as per the agreed timings.
§ Providing support for internal events
§ Maintaining of First Aid box
· Collaborate with other members of the C & W on-site team, to dispatch as well as collect the work orders established after receiving a request through mail/phone/paper.
· Collect all closed work orders to close the calls
- undefined
· Produce reports based on the data collected, through produced work orders, for C & W and the Client.
· Receive and answer all incoming calls/mails reporting complaints or work requests.
· Log in the call through the software, which in term generates work orders
· Set up reports with all collected data coming from the work orders for the Client as well as for C & W for controlling, transparency and information purposes
· Maintain the helpdesk work area and equipment in a clean and orderly condition following all prescribed regulations
· Maintain the confidentiality and security of all data and information relating to the facility
INCO: “Cushman & Wakefield”