Job Title
Global APAC Transition Lead
Job Description Summary
The Global Transition & Transformation Program Lead is responsible for managing and leading the assigned projects through the transition and/or transformation phases starting as early as strategy planning and extending through to, and beyond, service implementation and evolution to steady state operations across various global markets. This role will require a proactive leader with exceptional project management skills to ensure smooth transitions, minimize disruptions and maximize efficiency in operational processes. The ideal candidate will have a strong background in change management, excellent communication skills and a passion for driving success through effective transitions. The Program Lead successfully executes and delivers programs and projects to enable new business and key [BA1.1] strategic initiatives. Supports process development, program improvement and quality initiatives for existing accounts.
Job Description
About the role:
- Project Leadership: Drive the successful execution of multiple transition and transformation projects, ensuring all contractual obligations are fulfilled for Global Occupier Services accounts.
- Strategic Implementation: Develop and execute key strategic initiatives that align with the objectives of the Transition and Transformation Platform.
- Protocol Development: Design, develop, and manage a comprehensive suite of transition and transformation protocols, processes, and outcomes to ensure successful project delivery.
- Customer Experience Enhancement: Identify opportunities to improve the customer experience throughout the transition process.
- Budget Management: Track and manage the transition budget as established in the Proforma, ensuring financial accountability.
- Contract Review Support: Assist in contract review and abstract preparation to support project execution.
- Transition Initiative Leadership: Lead transition initiatives by executing project plans and driving progress towards milestones.
- Meeting Facilitation: Organize and lead transition-related meetings, including internal and client governance sessions, to ensure clear communication and alignment.
- Risk Management: Manage interdependencies across service lines, identify potential risks and barriers, and develop effective mitigation strategies.
- Go-Live Support: Guide the team through the transition to business-as-usual operations, ensuring a smooth handover to the account team.
- Success Criteria Documentation: Establish and document key success criteria targets and thresholds for the transition program.
- Program Viability Assurance: Ensure the program remains aligned with business objectives and within established success criteria.
- Quality Delivery: Consistently produce high-quality, accurate, and valuable outputs that meet leadership expectations.
- Performance Measurement: Measure and monitor the effectiveness of Transition and Transformation services, providing insightful reports and data visualizations to the leadership team to foster continuous improvement.
- Stakeholder Communication: Maintain strong communication and collaboration with client leadership throughout the transition process.
- Team Management: Lead and support small teams of direct and indirect reports in the delivery of transition and transformation activities.
- Deadline Management: Prioritize and manage personal and team outputs to meet established deadlines and delivery schedules.
- Change Management Execution: Ensure organizational change management activities are effectively implemented to meet customer objectives.
- Additional Duties: Perform other related duties as required or requested.
About you:
- BA/BSc degree (MBA / advanced degree in business or other applicable,
- General understanding of key Occupier service lines, especially facility management, project management and integrated portfolio management.
- 5+ years in project / program management experience with an emphasis on setting SMART goals and objectives and then managing people, process and resources in order to deliver on-time, on-budget and to the required standard / quality etc.
- Accomplished people leader, manager and developer – can demonstrate people and stakeholder management experience as both leader and team member,
- Strong communication and presentation skills – communicates actively and effectively both orally and in writing,
- Advanced customer service and management capabilities – able to demonstrate relationship and stakeholder management capability to an advanced level,
- Self-starting, self-managing, self-teaching with an outcome orientated disposition – able to work unsupervised according to assigned goals and objectives within the given governance and support framework,
- Technically proficient in all commonly used business software and applications.
- PROSCI certified desired but not required.
Why join Cushman & Wakefield?
As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;
- Being part of a growing global company;
- Career development and a promote from within culture;
- An organisation committed to Diversity and Inclusion
- We're committed to providing work-life balance for our people in an inclusive, rewarding environment.
We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.
We have a vision of the future, where people simply belong.
That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, gender, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.
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INCO: “Cushman & Wakefield”