Job Title
Transport - Help Desk
Job Description Summary
Job Description
Job Purpose
The Transport Help Desk Executive is responsible for coordinating employee transportation services, handling transport-related queries, managing vendor communication, monitoring daily transport operations, and ensuring timely resolution of employee concerns while maintaining service levels and compliance requirements.
Key Responsibilities
Transport Operations
- Monitor daily employee pick-up and drop operations.
- Coordinate with transport vendors, drivers, and fleet supervisors.
- Ensure route adherence and timely vehicle deployment.
- Track vehicle movements using GPS and transport management systems.
- Manage transportation requests and schedule modifications.
Help Desk Management
- Receive and resolve employee transport-related queries through phone, email, and ticketing systems.
- Address issues related to missed pickups, route changes, vehicle delays, and emergency situations.
- Escalate critical concerns to the Transport Manager and follow up until closure.
- Maintain service records and issue logs.
Vendor Coordination
- Liaise with transport vendors for vehicle availability and operational requirements.
- Monitor vendor performance and adherence to service level agreements (SLAs).
- Coordinate vehicle replacements during breakdowns or emergencies.
- Ensure proper documentation and compliance from transport partners.
INCO: “Cushman & Wakefield”