Job Title
Senior People Services Advisor (Benefits Administration, EMEA)
Job Description Summary
Cushman & Wakefield is looking for a Senior People Services Advisor to support EMEA, managing HR operations case loads while ensuring SLA compliance and accurate employee lifecycle documentation from onboarding to offboarding, with a primary focus on leading and managing Benefits processes and administration. The role handles complex cases and Tier 2 escalations, ensuring adherence to internal policies and local/global regulations. It also supports team development through training, reporting, and continuous process improvement initiatives.
Job Description
About the Role:
- Benefits Administration & Management: Serve as the primary subject matter expert (SME) for EMEA employee benefits schemes, vendor coordination, enrollment management, annual renewals, and benefit inquiries.
- Case & SLA Management: Manage incoming case load and ensure strict compliance with relevant service level agreements (SLAs), particularly around benefits operations and employee lifecycle queries.
- Employee Lifecycle & Compliance: Maintain life-cycle and process documentation and governance for all employee events from hire to off-boarding, ensuring alignment with local statutory requirements and global compliance standards.
- Complex Cases & Escalations: Focus on complex benefits tasks and projects, and advise/resolve Tier 2 escalations.
- Team Development & Support: Support the training and development of HR advisors in the team on benefits processes, policy application, and general HR operations.
- Operational Execution: Carry out day-to-day HR operations activities in accordance with internal guidelines and region-specific statutory requirements.
- Reporting & Data Analytics: Create/edit monthly and ad-hoc reports (including benefits utilization and reconciliation reports) within HR software and provide accurate data to management when requested.
- Continuous Improvement: Lead and support project initiatives focused on streamlining benefits workflows and continuous process improvements.
About You:
- Education: Bachelor’s degree in Human Resources, Business Administration, or a related field.
- Experience: 2–4 years of relevant working experience in a similar HR Services or HR Operations role, with demonstrated experience in Benefits administration and processes.
- Language Skills: Fluent in English, both oral and written.
- Technical & Process Knowledge: Strong knowledge of core HR processes and EMEA benefits landscapes/frameworks.
- Tool Proficiency: Confident Microsoft Office usage, especially advanced Excel functions (data analysis, reporting, reconciliation). Experience working with ServiceNow and Workday (or similar HR technology platforms) is highly desirable.
- Core Competencies:Exceptional time management and prioritization skills.Strong oral and written communication skills.Customer-oriented mindset with demonstrated drive, resilience, and attention to detail.
What We Can Offer:
- Competitive compensation and benefit package.
- Great learning and development opportunities.
- Comprehensive local benefits package (including health and wellness coverage, cafeteria plans, and loyalty-based perks).
- Modern, award-winning office environment with excellent location and public transport accessibility.
- Youthful, collaborative, and supportive work environment.
- Additional leave allowance to compensate for public holidays falling on weekends (where applicable).
- Long-term stability within a steadily growing, 100+ year-old international firm.
We foster a culture of inclusion that embraces the unique strengths, perspectives, and experiences of all our employees. We firmly believe that our diversity enhances our team's capabilities, leading to improved decision-making, innovation, and business outcomes. If you have any reservations about applying, please don't hesitate to reach out to your local recruiter for additional information.
INCO: “Cushman & Wakefield”