Job Title
Facilities Management Lead
Job Description Summary
Cushman & Wakefield is seeking an experienced Senior Facilities Manager to lead the strategic and operational management of a diverse Transport for NSW (TfNSW) property portfolio. This is an exciting opportunity for a facilities management professional who thrives in a fast-paced environment, enjoys building strong client relationships, and is passionate about safety, compliance, asset performance, and service excellence. Reporting to the Account Director, you will play a key leadership role in delivering facilities and asset management services while supporting a team of Service Delivery Managers to achieve exceptional outcomes for our client.
Job Description
Full-Time, Fixed-Term Contract
Key Responsibilities
Facilities & Asset Management
- Lead the delivery of facilities management services across a diverse client portfolio.
- Develop and implement strategic asset management and lifecycle plans.
- Ensure all assets are maintained in accordance with contractual, legislative, environmental, and safety requirements.
- Oversee preventative and reactive maintenance programs to minimise operational disruptions.
- Conduct portfolio reviews and identify opportunities for service improvement, innovation, and cost savings.
Client & Stakeholder Management
- Build and maintain strong relationships with client representatives and key stakeholders.
- Support the Account Director in achieving client objectives and enhancing service delivery.
- Act as the key escalation point for operational issues and critical incidents.
- Deliver exceptional customer experience through proactive communication and relationship management.
Leadership & Service Delivery
- Provide leadership, guidance, and support to a team of Service Delivery Managers.
- Drive accountability against contractual obligations, KPIs, and service level agreements.
- Foster a culture of collaboration, safety, and continuous improvement.
- Ensure seamless coordination between operational teams and shared service functions.
Financial & Commercial Management
- Manage operational budgets and expenditures within delegated authority levels.
- Oversee procurement activities, contractor engagement, purchase orders, quotations, and invoice approvals.
- Identify opportunities for cost efficiencies while maintaining service quality.
Safety, Risk & Compliance
- Champion a strong safety culture across the portfolio.
- Ensure compliance with WHS legislation, client requirements, and Cushman & Wakefield policies.
- Lead incident investigations, risk assessments, and corrective actions.
- Monitor contractor compliance and performance to maintain safe operating environments.
About You
We're looking for a confident and commercially minded facilities management professional with experience leading complex portfolios and delivering outstanding client outcomes.
Essential Skills & Experience
- Extensive facilities management experience across commercial, government, infrastructure, or complex multi-site portfolios.
- Proven experience managing large-scale maintenance and asset management programs.
- Strong client relationship and stakeholder management skills.
- Demonstrated experience leading and developing operational teams.
- Sound knowledge of contractor management, procurement processes, and service delivery.
- Strong financial acumen with experience managing budgets and operational expenditure.
- Excellent communication, negotiation, and problem-solving abilities.
- Strong understanding of WHS, compliance, and risk management requirements.
- Proficiency in Microsoft Office and facilities management systems.
Desired Attributes
- Self-motivated and adaptable with a proactive approach.
- Strong organisational and project management skills.
- Ability to manage competing priorities across multiple sites.
- Strategic thinker with a focus on continuous improvement and innovation.
- Customer-focused with a commitment to operational excellence.
Why Join Cushman & Wakefield?
At Cushman & Wakefield, you'll be part of a global leader in real estate services, working alongside industry experts who are passionate about delivering exceptional outcomes for clients.
We offer:
- Career development and growth opportunities
- A collaborative and supportive team culture
- Exposure to a high-profile and critical infrastructure portfolio
- The opportunity to make a
- tangible impact on asset performance and service delivery
- Flexible and inclusive workplace practices
If you're an experienced facilities management leader looking to take ownership of a significant portfolio and deliver best-in-class outcomes, we'd love to hear from you.
Apply now and help shape the future of facilities management with Cushman & Wakefield.
As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times.
INCO: “Cushman & Wakefield”