Job Title
Workplace Experience Officer / Facility Coordinator – Hanoi
Job Description Summary
Create an exceptional employee, client, and visitor experience within a leading multinational corporate workplace in Hanoi. This role combines workplace hospitality, front-of-house and operational support, employee engagement, events, and continuous service improvement to ensure a welcoming, professional, and consistently high-quality workplace environment. Working closely with Facilities, Security, Community Hosts, vendors, and other workplace teams, you will act as a key Workplace Experience ambassador—supporting day-to-day workplace readiness while identifying opportunities to enhance service standards, employee engagement, and the overall workplace experience.
Job Description
About the Role:
- Champion a premium workplace and hospitality experience for employees, clients, and visitors, supporting front-of-house and reception standards, meeting and client-suite readiness, VIP and executive visits, workplace presentation, and timely service recovery when issues arise.
- Plan and coordinate workplace events and employee engagement initiatives, including wellness activities, cultural celebrations, internal events, and workplace activations, supporting the full journey from planning and stakeholder coordination through logistics, vendor/F&B arrangements, onsite execution, and post-event feedback.
- Support day-to-day workplace operations and readiness through regular workplace walks, site and service-quality checks, meeting-room and shared-space coordination, user requests, inventory and basic workplace administration, working closely with Facilities, Security, vendors, and service partners to resolve issues.
- Support and guide Community Hosts, reception teams, and service partners in delivering consistent hospitality and service standards, proactively engaging employees and visitors, gathering feedback, and identifying opportunities to improve workplace utilization, service delivery, and overall experience.
- Drive continuous workplace improvement by leveraging employee feedback, surveys, service trends, experience-related KPIs, and workplace technology, while supporting operational reporting, workplace communications, SOPs and checklists, and improvement initiatives across the workplace.
About You:
- Bachelor's degree in Hospitality Management, Business Administration, Communications, Marketing, Events Management, Facilities Management, or a related discipline.
- Ideally 2–5 years of experience in Workplace Experience, corporate hospitality, front-of-house or guest relations, employee engagement, events, Facilities/Workplace Operations, or another customer-facing service environment; experience within premium corporate workplaces or high-end hospitality is advantageous.
- Strong hospitality and service orientation, with practical experience supporting workplace or guest operations, events and engagement activities, VIP or executive requirements, service recovery, and consistently high standards of presentation and customer experience.
- Highly organized, proactive, and detail-oriented, with strong stakeholder coordination and problem-solving skills and the ability to work across Facilities, Security, reception teams, vendors, service partners, and internal stakeholders while managing multiple priorities.
- Strong written and verbal communication skills in Vietnamese and English, with proficiency in Microsoft Office and confidence using workplace technology, feedback, reporting, and digital tools to support service delivery and continuous improvement.
Why join Cushman & Wakefield?
As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;
- Being part of a growing global company;
- Career development and a promote from within culture;
- An organisation committed to Diversity and Inclusion
We're committed to providing work-life balance for our people in an inclusive, rewarding environment.
We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.
We have a vision of the future, where people simply belong.
That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status.
We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.
INCO: “Cushman & Wakefield”