Job Title
Supervisor
Job Description Summary
Cushman & Wakefield is a global leader in commercial real estate services, helping clients transform the way people work, shop, and live. The firm’s 53,000 employees in more than 70 countries provide deep local and global insights that create significant value for occupiers and investors around the world. Cushman & Wakefield is among the largest commercial real estate services firms with revenues of $10.1 billion across core services of agency leasing, asset services, capital markets, facilities services (branded C&W Services), global occupier services, investment management (branded DTZ Investors), tenant representation, and valuations & advisory. The Supervisor to provide best in class engineering service achieving 100% uptime along with meeting the PPM delivering in-line with the contractual obligations. Responsible for direction and effective corrective maintenance and planning of Critical Environment and Risk Management and contribute towards delivering industry standards with the primary objectives driving service delivery, quality and performance that will underpin Cushman and Wakefield vision for engineering excellence status. This is a key role requiring excellent teamwork, relationship management and technical skills.
Job Description
Key Responsibilities
- To represent the hard services team and ensure the successful site support for all engineering requirements.
- Conduct Audits in line with the Cushman and Wakefield processes.
- Manage compliance upkeep along with site logbooks and FAMIS CAFM System.
- To ensure all Critical Service processes are developed in a common approach and meet client requirements or appropriate Service Level Agreements (SLA), as per the contractual obligations.
- Cover for the TD when required, for all technical activities, main interface with the site client teams. (Development of relationship with the key clients and stakeholders)
- Monitor Planned Preventative Maintenance System & interface with clients to carry out all user requirements & requests, ensuring CR’s are submitted in time and correctly.
- Plan, control and monitor, by reporting and audit, to review operations and maintenance throughout the building.
- To ensure all Technical Activities are carried out to meet Cushman and Wakefield health and safety and client safety requirements.
- Provide benchmarking of equipment & performance.
- Maintain the Asset Management Plan and monitor criticality and condition of assets.
- Plan and manage major building shutdowns and critical work events.
- Develop & manage technical team with appropriate skills to meet client requirements
- As appropriate establish and agree client service level agreements and measuring to ensure compliance and performance to cover business continuity, customer satisfaction and communication
- Review plant and system performance, highlighting solutions and progressing Continuous Improvement and appropriate benchmarking programmes
- Provide emergency response, managing on site team and communications
- Develop and maintain a service team culture and improve of self-delivery / Self Perform
- Work on smart systems to drive Energy performance
- Work to support all ESG outputs agreed.
- Manage and support tenant fitouts, including planning, facilitating and recording. Attending key stakeholder meetings.
- Ensure that Specialist Service Provider are managed effectively including, worksheets are signed off that quality of work is inspected, and recommendations are swiftly processed.
Experience and Qualifications
- High level of technical awareness within the FM and new building environments to include Power & Distribution – LV, MV, HV, UPS emergency electrical generation, HVAC, cooling.
- Recognised apprenticeship, Degree qualified / HNC Electrical engineering or the equivalent
- Minimum of 5 years’ experience of engineering services within critical environment/new builds
- Good managing and Leadership skills, IOSH
- Must possess a good understanding of:
- PPM, RM and CAFM systems
- BMS and control systems
- Smart systems
- Excellent written and verbal communication skills
- IT literate
- Team player and Sense of humour
Cushman & Wakefield is an equal opportunity / affirmative action employer. All qualified candidates will receive consideration for employment without regard to ethnicity, gender, gender identity or expression, sexual orientation, age, disability, religion, marital status, or any other legally protected characteristic. Cushman & Wakefield is committed to equity in employment, and our goal is to have a diverse, inclusive and barrier-free workplace. If you are a person with a disability and need any other accessible accommodations during the hiring process, you are invited to bring this to the Talent Acquisition Advisor’s attention once they have made contact.
INCO: “Cushman & Wakefield”