Job Title
Assistant Facility Manager - Soft Services
Job Description Summary
To manage and ensure effective day-to-day delivery of soft facility services, maintaining high standards of cleanliness, hygiene, workplace experience, safety, and employee satisfaction. The role will oversee service partners, monitor performance against SLAs/KPIs, drive continuous improvement, and ensure compliance with company and statutory requirements.
Job Description
Key Responsibilities
Housekeeping & Workplace Hygiene
- Manage day-to-day housekeeping operations across office and common areas.
- Ensure defined cleaning standards, hygiene levels, and service frequencies are maintained.
- Conduct regular floor inspections and address service gaps proactively.
- Monitor washrooms, pantries, meeting rooms, cafeteria, common areas, and high-traffic zones.
- Ensure availability of housekeeping consumables and cleaning materials.
- Drive periodic deep cleaning, pest control, façade cleaning, carpet cleaning, and other specialist services.
Vendor & Contract Management
- Manage housekeeping, pantry, cafeteria, pest control, waste management, landscaping, and other soft-service vendors.
- Monitor vendor manpower deployment, attendance, grooming, training, and productivity.
- Track SLA/KPI performance and initiate corrective actions for service deviations.
- Conduct regular vendor review meetings and maintain performance records.
- Support contract renewals, scope changes, service improvement initiatives, and vendor evaluations.
Employee Experience & Workplace Services
- Ensure a clean, safe, hygienic, and welcoming workplace environment.
- Coordinate employee requests and complaints related to soft services.
- Monitor feedback and implement corrective/improvement actions.
- Support workplace events, employee engagement activities, and special requirements.
- Coordinate seating moves, office transitions, and other workplace activities from a soft-services perspective.
Cafeteria & Pantry Operations
- Monitor cafeteria and pantry services to ensure hygiene, food quality, service standards, and availability.
- Coordinate with food vendors on menu, service quality, employee feedback, and operational issues.
- Ensure compliance with food safety and hygiene requirements.
- Conduct regular inspections and maintain records of observations and corrective actions.
Waste Management & Sustainability
- Ensure proper segregation, collection, storage, and disposal of different waste streams.
- Monitor housekeeping waste handling and vendor compliance.
- Support sustainability initiatives such as waste reduction, recycling, and resource conservation.
- Maintain required documentation and records for waste management activities.
Pest Control & Landscaping
- Monitor pest-control activities and ensure scheduled treatments are completed.
- Maintain pest-control records and close observations within agreed timelines.
- Coordinate landscaping services and ensure required standards are maintained in external/common areas.
Compliance, Safety & Audits
- Ensure soft-service operations comply with company policies, EHS requirements, statutory regulations, and site procedures.
- Participate in internal/external audits and inspections.
- Track and close audit observations within agreed timelines.
- Ensure vendor employees follow PPE, safety, access-control, and workplace requirements.
- Report incidents, unsafe conditions, and service-related risks promptly.
Team Management
- Supervise and coordinate FM soft-services staff and vendor teams.
- Ensure adequate manpower deployment as per approved staffing levels.
- Conduct daily briefings, toolbox talks, and service reviews.
- Identify training requirements and support capability development.
- Monitor discipline, attendance, grooming, and conduct of service personnel.
Reporting & Documentation
- Prepare daily/weekly/monthly operational reports.
- Maintain checklists, inspection reports, attendance records, SLA/KPI reports, and compliance documentation.
- Track complaints, corrective actions, and service improvement initiatives.
- Support preparation of management dashboards and periodic performance reviews.
Budget & Procurement Support
- Monitor soft-service operational expenses against approved budgets.
- Support procurement of consumables, services, and operational requirements.
- Validate vendor invoices against manpower deployment, service delivery, and contractual terms.
- Identify opportunities for cost optimization without compromising service quality.
Key Performance Indicators
- Housekeeping service quality and audit scores
- SLA/KPI compliance
- Employee satisfaction and complaint closure
- Vendor performance and manpower compliance
- Hygiene and sanitation standards
- Cafeteria/pantry service quality
- Audit and statutory compliance
- Timely closure of observations
- Budget adherence and cost optimization
- Incident and safety performance
Qualification & Experience
- Graduate degree/diploma in Facility Management, Hospitality, Administration, or a related field.
- 5–8 years of experience in facilities management, workplace management, hospitality, or a similar environment.
- Experience managing housekeeping, cafeteria/pantry, pest control, waste management, and other soft services.
- Experience in vendor and manpower management.
- Good knowledge of workplace hygiene, safety, and facility-management practices.
- Good communication, coordination, reporting, and stakeholder-management skills.
- Proficiency in MS Office/Excel and facility-management systems is preferred.
Why join Cushman & Wakefield?
As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;
- Being part of a growing global company;
- Career development and a promote from within culture;
- An organisation committed to Diversity and Inclusion
We're committed to providing work-life balance for our people in an inclusive, rewarding environment.
We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.
We have a vision of the future, where people simply belong.
That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.
INCO: “Cushman & Wakefield”