Job Title
Executive - Front Office
Job Description Summary
Job Description
Responsibilities
Ensures a smooth and seamless employee and guest experience by communicating warmly, clearly and effectively with the employee, guest, employee host, vendors, etc. to meet the request at hand
Consistently offers professional, friendly and welcoming interactions
Answers and screens all incoming internal calls to handle caller’s inquiries whenever appropriate and possible. Re-directs calls as needed and takes adequately detailed messages when required
Greets, assists and/or directs visitors, vendors and the general public employing a professional, courteous, and respectful demeanor at all times
Manages visitor badges and maintains appropriate visitor records
Is actively visible in the reception area and always accessible to the customer via phone or walkie talkie. Provides advance notice to manager and customer for personal time off.
Provides administrative relief and support, as needed, for personnel in administration, mail room and copy/publication
Maintains guest registration logs via electronic guest management system
Schedules, organizes and assists with event and meeting room reservations
Reviews all appropriate documents, manuals and standard operating procedures to be familiar with details of engaging with guest visitors, employees and visitors
Assists with any changes or new information promptly and reliably, following up with the customer to ensure satisfaction with course of action
Ensures positive guest/group experience, through personal interaction and attendance at functions or other interactions throughout the day. Must be flexible to accommodate irregular and/or extended hours.
Assists with administrative responsibilities, including supply ordering, visual inspection of conference rooms, guest space or supply closet or other responsibilities as required and requested.
Provides travel assistance, calling cabs, communicating arrival, etc.
Displays professionalism and a sense of pride in all aspects of his/her duties and responsibilities
Understands and adheres to all safety and security protocols
Reviews internal work order system and reports service requests through building work order system. Communicates to building management as tenant/landlord liaison
Coordinates necessary corrective actions by property management personnel, AV techs, or third party vendors
Serves as a liaison between client and building vendors
Assists in the coordination of events/catering/ad hoc requests
INCO: “Cushman & Wakefield”