Shift Engineer

Job Title

Shift Engineer

Job Description Summary

Job Description

1.4. Key Relationships

Internal Relationships: C&W Operation

External Relationships: Client

1.5. Job Purpose

To ensure smooth operations and maintenance of all technical services (Electrical, Mechanical, HVAC, DG, Fire Systems, Plumbing, BMS, and other critical engineering services) within the facility, ensuring compliance, safety, uptime, and cost efficiency.

1.6. Accountabilities

Key Result Area

Major Activities

Operations & Maintenance

Ensure uninterrupted operation of Electrical, Mechanical, HVAC, DG, UPS, Fire Fighting, and Plumbing systems.
Implement Preventive, Predictive, and Corrective Maintenance schedules.
Conduct daily equipment inspections, checklist monitoring, and breakdown management.

Compliance & Safety

Adhere to statutory norms for Electrical, Fire & Safety, and Environmental regulations.
Implement PTW (Permit to Work) and LOTO procedures during technical activities.
Support in safety audits, fire drills, and compliance documentation.

Energy & Cost Management

Monitor and analyze energy consumption for optimization.
Support energy-saving initiatives and sustainability practices.
Control operational costs through efficient use of manpower, spares, and consumables.

Vendor & Team Management

Documentation & Reporting

Supervise technical staff and AMC/service providers to ensure SLA adherence.
Validate service reports, attendance, and vendor invoices.
Coordinate with contractors for scheduled maintenance and emergency repairs.

Maintain logbooks, checklists, history equipment, and asset records.
Prepare daily/weekly/monthly technical MIS reports.
Document incident reports, root cause analysis, and corrective action plans.

Other

Proactively review workplace systems / processes to innovate and continuously improve the business performance and workplace experience
Performs other duties as requested by your direct manager
Occasional requirement to work extended hours during peak times or to assist with major functions/events
Development of operational standards / playbooks / operating manuals for all aspects of the business

General Responsibilities

Articulate and live the Cushman & Wakefield culture, model organisational values and required behaviour and hold others (employees and peers) accountable for their actions by identifying and acting on behaviour which is inconsistent with agreed standards
Comply with all Cushman & Wakefield systems that are in place to meet the health and safety obligations of the organisation
Work safely and avoid placing yourself or anyone else’s health and safety at risk by your acts or omissions
Comply with Cushman & Wakefield Environmental policies and adhere to procedures and work instructions that are relevant to your activities
Actively participate within a community or practice group by sharing information and strategies that result in the best outcomes for the client and Cushman & Wakefield
Understand the Cushman & Wakefield brand and expertise of services delivered to ensure all opportunities to provide a full-service offer to clients and staff is available
Comply with Cushman & Wakefield policy

1.7. Background & Experience

Professional Experience:
3–7 years of experience in Facilities Management, Building Operations, or Technical Maintenance.
Hands-on experience in operation & maintenance of Electrical Systems, HVAC, DG Sets, UPS, STP/WTP, and Fire & Safety systems.
Exposure to handling technical services in Commercial, Corporate, IT/ITES, or Industrial facilities.
Experience in vendor management, AMC coordination, and technical audits.
Behavioral Competencies:
- Strong coordination and communication skills for managing vendors and stakeholders.
- Analytical mindset with attention to detail.
- Ability to work under pressure, handle escalations, and ensure timely resolutions.
- Problem-solving attitude with focus on cost optimization and efficiency.

1.8. Qualifications & Technical Skills

Education:
Diploma / Degree in Electrical, Mechanical, or related Engineering discipline (mandatory).
Certification in Fire & Safety, Energy Management, or BMS will be an added advantage.
Technical Skills:
Strong knowledge of MEP systems (Mechanical, Electrical, Plumbing).
Working knowledge of statutory compliance requirements (Electrical safety, Fire NOC, Environmental norms).
Proficiency in BMS/Automation systems, CMMS tools, and technical reporting.
Familiarity with Energy Management practices and sustainability initiatives.

Occupation specific capabilities:

1. Technical Expertise

In-depth knowledge of MEP systems (Mechanical, Electrical, Plumbing) and critical utilities (HVAC, DG, UPS, Fire Systems ,LT Distribution).
Ability to conduct troubleshooting, root cause analysis, and corrective actions with minimal downtime.
Proficiency in BMS/automation systems and use of CMMS/CAFM tools for maintenance scheduling and tracking.

2. Compliance & Safety Orientation

Strong understanding of statutory and regulatory requirements related to electrical safety, fire & life safety, and environmental norms.
Familiarity with PTW (Permit to Work), LOTO (Lockout/Tagout), EHS protocols, and audit preparedness.
Ability to ensure the facility meets ISO, Energy, and Safety audit standards.

3. Vendor & Resource Management

Skilled in coordinating with AMC vendors, contractors, and service partners for SLA-based performance delivery.
Capability to supervise technical teams/technicians with task delegation and performance monitoring.
Ability to validate technical reports, vendor invoices, and ensure contractual compliance.

4. Analytical & Reporting Ability

Competence in monitoring energy consumption, technical KPIs, and cost optimization.
Strong documentation skills for MIS, incident reports, equipment history, and compliance records.
Ability to use data insights to recommend energy-saving initiatives and efficiency improvements.

5. Customer & Stakeholder Management

Act as the first point of contact for all technical-related issues and escalations.
Provide clear technical updates and support during client reviews, audits, and inspections.
Ability to work collaboratively with soft services, security, and projects team for seamless facility operations.

6. Behavioral Competencies

Problem-Solving: Quick and practical approach to resolving technical breakdowns and challenges.
Decision-Making: Ability to prioritize and act under pressure while maintaining safety.
Communication: Effective oral and written communication with technical/non-technical stakeholders.
Customer Focus: Service-oriented mindset with emphasis on client satisfaction.
Adaptability: Flexibility to handle multiple facilities, shifts, and emergency call-outs.

Organisational Core capabilities:

DRIVEN: We celebrate determination. Our intrinsic motivation, proactiveness, and service attitude outperform expectations for our colleagues, clients, and communities.
RESILIENT: We tackle challenges with grit. We navigate uncertainty with courage and adapt to deliver impactful outcomes.
INCLUSIVE: We value curiosity and collaboration. We seek out different perspectives, listen actively and turn feedback into solutions.
VISIONARY: We foster forward thinking. Our continuous quest for improvement is guided by our desire to design a better future for our colleagues, clients and communities.
ENTREPRENEURIAL: We act like owners. We are resourceful, creative, and agile, and we balance competing needs to create impactful solutions for the real estate industry.

[Based on whether the role is an Individual Contributor, People Manager or Executive, remove the rows in each value section that is not relevant]

DRIVEN: We celebrate determination. Our intrinsic motivation, proactiveness, and service attitude outperform expectations for our colleagues, clients, and communities.

Individual Contributors

Proactively sets and pursues ambitious goals that advance client and colleague success, articulating the anticipated impact.
Breaks down goals into actionable tasks and routinely reviews progress to overcome obstacles and ensure timely achievement.
Actively communicates with stakeholders to align objectives and progress reports, demonstrating accountability and a commitment to exceeding expectations.

People Managers

Cultivates a culture deeply invested in elevating client and colleague success, always looking to contribute that critical '1% more'.
Encourages and supports team members to set and achieve goals that stretch their capabilities while remaining achievable.
Facilitates access to resources and removes obstacles, ensuring the team can fulfill their commitments and drive impactful outcomes.

Executives

Strategically connects team initiatives to the company’s mission and client success, communicating the value of these actions both internally and externally.
Identifies and dismantles barriers to progress, ensuring the team has the momentum and support needed to deliver on commitments.
Engages with stakeholders to forge strong alignments, facilitating the delivery of innovative solutions that propel the organization forward.

RESILIENT: We tackle challenges with grit. We navigate uncertainty with courage and adapt to deliver impactful outcomes.

Individual Contributors on outcome

Proactively identifies issues and contributes to solutions, demonstrating adaptability to evolving circumstances.
Regularly develops and communicates contingency plans ('Plan B') to ensure continuous progress towards objectives.
Embraces a learning-oriented approach, analyzing and sharing lessons from mistakes to foster collective knowledge.
Demonstrates agility in adjusting to changing priorities and maintains progress with a focus delivery.

People Managers

Leads change effectively by translating it into actionable steps for the team and addressing uncertainties head-on.
Effective communicator, guiding teams through transitions with clear communication.
Encourages the team to think creatively about solving problems, assessing, and implementing alternative strategies for success.
Coaches team members to build their resilience, fostering a culture that values adaptability and collective problem-solving.

Executives

Seizes opportunities in uncertain times, aligning team actions with broader organizational goals and client needs.
Ensures organizational agility by seeking and encouraging alignment across different teams during change.
Models resilience by focusing on strategic goals, enabling the organization to navigate and grow through adversity.

INCLUSIVE: We value curiosity and collaboration. We seek out different perspectives, listen actively and turn feedback into solutions

Individual Contributors

Demonstrates thorough consideration of diverse perspectives and feedback before finalizing tasks, ensuring collective agreement on deliverables.
Practices active listening, valuing others' contributions as opportunities for learning and growth.
Actively seeks feedback and integrates it into work processes, enhancing personal and team performance.
Aligns personal conduct with Cushman & Wakefield's code of conduct, fostering a culture of respect and integrity.

People Managers

Fosters a collaborative team environment inviting diverse perspectives to enrich decision-making and trust-building.
Regularly reviews and adjusts team processes and policies to ensure equitable opportunities for all colleagues.
Provides constructive feedback while welcoming different viewpoints to promote a two-way dialogue for continuous improvement.
Recognizes, rewards, and holds the team accountable for contributing to an inclusive culture and practices.

Executives

Ensures the implementation of diverse and equitable processes within their remit, aligning with strategic inclusion goals.
Serves as a trusted advisor by representing and advocating for many perspectives in decision-making forums.
Cultivates a community where teams are encouraged to engage in reflective practices and contribute to the greater good of society.
Leads by example in incorporating a growth mindset, sharing knowledge and opportunities broadly, and promoting cross-functional collaboration without immediate self-interest.

VISIONARY: We foster forward thinking. Our continuous quest for improvement is guided by our desire to design a better future for our colleagues, clients and communities.

Individual Contributors

Consistently demonstrates curiosity by asking insightful questions to gain a deeper understanding and drive innovation.
Leverages new knowledge to propose solutions that enhance outcomes for clients and colleagues.
Proactively considers the future implications of actions, contributing to long-term strategic goals.
Embraces calculated risks in pursuing innovation, recognizing that valuable lessons often come from unconventional attempts.

People Managers

Articulates and instills a clear and compelling vision of the department's future that motivates continuous improvement.
Fosters opportunities for team members to seek clarity, learn, and contribute to the department's vision.
Cultivates a departmental philosophy that challenges the status quo, aligning with positive organizational change and innovation.

Executives

Establishes forward-thinking processes and policies that are in harmony with the evolving vision of the organization.
Recognized as an internal expert, contributing thought leadership on key topics that shape the organization's future.
Champions initiatives that connect the organization's vision with community advancement and public service.
Demonstrates servant leadership by guiding the organization to prioritize the well-being and growth of internal and external communities.

ENTREPRENEURIAL: We act like owners. We are resourceful, creative, and agile, and we balance competing needs to create impactful solutions for the real estate industry.

Individual Contributors

Demonstrates initiative by proactively identifying opportunities for improvement and leading projects that contribute to business goals.
Exhibits a bias for action by eagerly volunteering for new challenges and swiftly implementing solutions.
Takes full ownership of outcomes by setting ambitious targets and rigorously tracking progress against objectives.
Supports peers and collaborates across departments, sharing knowledge and skills to empower the team.

People Managers

Encourages team members to take the initiative, fostering a climate where proactive problem-solving is rewarded.
Cultivates a bias for informed action, valuing swift decision-making and pursuing solutions.
Owns the team results, ensuring clear accountability and celebrating successes while learning from setbacks.
Empowers team, delegates effectively, and provides resources for autonomy and growth.

Executives

Leads by example in taking initiative and championing projects that address market trends and client needs.
Displays a strong bias for action by quickly mobilizing resources and support for initiatives.
Assumes accountability, celebrating achievements, and instituting a learning culture from various outcomes.
Empower others to take charge of initiatives, ensuring a culture where entrepreneurial thinking is valued at every level.

INCO: “Cushman & Wakefield”