Job Title
Workplace Experience Officer (Ho Chi Minh City)
Job Description Summary
Drive exceptional employee, client, and visitor experiences across a leading multinational corporate workplace in Vietnam. This role champions hospitality, workplace experience, employee engagement, and operational excellence by delivering premium front-of-house standards, workplace events, experience initiatives, and continuous service improvements across the workplace.
Job Description
About the Role:
Champion a premium workplace and hospitality experience across employee, client, and visitor touchpoints, overseeing front-of-house standards, workplace readiness, VIP visits, service recovery, and continuous improvements to the overall employee and client journey.
Plan and deliver workplace engagement initiatives, wellness programs, internal events, and cultural activities from concept and stakeholder coordination through logistics, onsite execution, and post-event evaluation, ensuring consistently high standards of experience and service.
Partner closely with Facilities, Security, workplace teams, vendors, and other stakeholders to maintain operational excellence, identify service gaps, enhance workplace utilization, and ensure consistent experience standards across assigned locations.
Support and guide Community Hosts, reception teams, event support teams, and service partners to embed a strong hospitality culture, while coordinating executive and senior stakeholder requirements and maintaining a professional, seamless workplace experience.
Leverage workplace technology, employee feedback, surveys, service trends, event outcomes, and experience-related KPIs to identify opportunities and implement data-driven improvements to employee experience, client experience, engagement, and service delivery.
About You:
Bachelor's degree in Hospitality Management, Business Administration, Communications, Marketing, Events Management, or a related discipline.
Ideally minimum 2–5 years of experience in Workplace Experience, Corporate Hospitality, Front-of-House Operations, Employee Engagement, Client Experience, Events, or a related service environment; experience within luxury hospitality or premium service environments is highly advantageous.
Strong experience coordinating workplace events, engagement programs, VIP or executive requirements, and high-touch service experiences, with excellent attention to detail and the ability to manage multiple priorities simultaneously.
Exceptional service orientation, communication, stakeholder management, and problem-solving skills, with the confidence to engage senior stakeholders and guide workplace service teams.
Strong written and verbal communication skills in English and Vietnamese, with proficiency in Microsoft Office and the ability to use feedback, workplace data, and digital tools to continuously improve service and employee experience.
Why join Cushman & Wakefield?
As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;
Being part of a growing global company;
Career development and a promote from within culture;
An organisation committed to Diversity and Inclusion
We're committed to providing work-life balance for our people in an inclusive, rewarding environment.
We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.
We have a vision of the future, where people simply belong.
That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status.
We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.
INCO: “Cushman & Wakefield”