Job Title
Senior Executive - Facility
Job Description Summary
Job Description
Key Responsibilities
- Welcome and greet guests/clients in a warm, courteous, and professional manner.
- Provide personalized assistance and respond promptly to guest requirements.
- Serve food, beverages, tea/coffee, and refreshments as required, following appropriate service standards.
- Maintain cleanliness, presentation, and readiness of assigned areas, meeting rooms, lounges, and service areas.
- Arrange meeting rooms, executive lounges, dining areas, and other spaces as per requirements.
- Assist with formal meetings, events, conferences, and executive visits.
- Maintain proper table setup, crockery, cutlery, glassware, linen, and other service items.
- Coordinate with housekeeping, pantry, security, reception, and other support teams to ensure seamless service.
- Monitor and replenish required supplies and report shortages to the supervisor.
- Handle guest requests, queries, and complaints professionally and escalate issues when required.
- Maintain confidentiality regarding guest information, meetings, business discussions, and other sensitive matters.
- Ensure proper grooming, personal hygiene, and professional conduct at all times.
- Follow all applicable health, safety, hygiene, security, and workplace procedures.
- Maintain records/checklists related to service activities and consumables, where required.
Perform any other duties related to hospitality and guest services as assigned by the supervisor.
INCO: “Cushman & Wakefield”