Job Title
Critical Balance Specialist
Job Description Summary
Job Description
Primary purpose of the job
Collect all cash from the (sub)tenants and support the allocation of cash in due course relating to any (sub)leases, collect all VAT invoices, overpayments from landlords/managing agents and support the allocation of landlord/managing agent refund/returned payments in due course relating to any (head) leases of the properties occupied by Cushman & Wakefield's GOS clients in order to enable them to prevent any additional funding or penalty costs.
Other professional qualifications required for filling the position:
- Finance/economics degree is an advantage
- 1 year relevant work experience is an advantage
- Finance processing experience in international environment is an advantage
Required skills for filling the position:
- Strong IT literacy
- Intermediate MS Office
- Excellent written and verbal communication skills
- Excellent problem-solving skills
- Strong analytical mindset
- Able to work independently and in a team
- Strong work ethic
- Flexibility during times of change
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Proactive, enthusiastic and willing to learnt
Responsibilities of the jobholder:
- Enable the Transactional Team to meet defined performance targets in relation to any cash (tenant/landlord) and VAT invoice collection, cash allocation and all aspects of Lease Finance critical balances or any other Lease Finance activity as required
Regular tasks
1. Daily and other BAU tasks to deliver:
- Day to day identification of quality issues and risks and escalation of such issues
- Establish and maintain professional and effective working relationships with external and internal clients, colleagues and management
- To provide advice / support to other team members to enable and ensure their contribution to outputs and adherence to procedures
- Ensuring client requirements and Cushman & Wakefield quality procedures are followed
- Collaboration with other departments (Data, AP, AR, CA, CC, Estate/Account Management)
- Maintain BAU process documentation
- Critical balance query management
- Cash collection – written and mostly verbal contact with landlords and agents
- Cash allocation – matching payments received to outstanding receivables
- Liaising with creditors to obtain tax invoices for charges paid/to be paid
- Liasing with creditors to obtain any supporting documentation required for tax invoices
- Management of debit balances & returned payments/refunds from creditors
- Liaising with suppliers, managing agents and other 3rd parties to obtain legal documentation in relation to critical balance queries
- Debtor and creditor account reconciliations & query management
- Regular reporting on critical balances
- Ad hoc reporting on critical balances upon request
- Preparation, calculation and instruction of finance amendments to tenant/landlord accounts during critical balance issue resolution
- Assist in preparing monthly / quarterly SLA & KPI reports (multiple clients & departments)
- Supporting the team's back up structure
- Internal and external audit support
Cushman & Wakefield is an equal opportunity / affirmative action employer. All qualified candidates will receive consideration for employment without regard to ethnicity, gender, gender identity or expression, sexual orientation, age, disability, religion, marital status, or any other legally protected characteristic. Cushman & Wakefield is committed to equity in employment, and our goal is to have a diverse, inclusive and barrier-free workplace. If you are a person with a disability and need any other accessible accommodations during the hiring process, you are invited to bring this to the Talent Acquisition Advisor’s attention once they have made contact.
INCO: “Cushman & Wakefield”