Job Title
Regional Facilities & Workplace Services Manager
Job Description Summary
We are seeking a highly motivated, energetic Regional Facilities & Workplace Services Manager to oversee the delivery of workplace experience and facility operations in a leased office portfolio across 8 sites in the East US region. This role is responsible for delivering an exceptional employee and guest experience while ensuring facilities are safe, efficient, compliant, and operating at the highest level.
Reporting up through to Account Leadership, this position will work closely with the Global Workplace Experience Director and serves as a key liaison between employees, clients, vendors, facilities and workplace teams based in the region, balancing workplace services leadership with a strong understanding of building operations and maintenance.
Job Description
What You'll Do
Workplace Services Leadership
- Lead the day-to-day delivery of workplace experience, including reception, hospitality, events, mail services, and employee support programs.
- Ensure a seamless and welcoming experience for employees, visitors, and executive stakeholders.
- Drive workplace engagement initiatives developed by the Workplace Experience Director with a focus on consistent and continuous service improvements.
- Support meeting and event coordination, VIP visits, space utilization, and office services delivery.
Facilities Operations & Vendor Management
- Partner with Building Management and vendors to support building operations and maintenance activities.
- Oversee vendor performance across janitorial, landscaping, security, pest control, and other contracted services.
- Manage service requests, work orders, and workplace issues through CMMS and workplace management platforms.
- Conduct regular inspections of the workplace to ensure operational excellence and compliance with safety standards.
- Support preventative maintenance planning and coordinate resolution of building-related issues.
Leadership & Client Partnership
- Lead a team of Workplace Services Managers, Facilities Coordinators and lobby ambassadors, creating a strong connection, clear communication, accountability and consistency across a geographically dispersed team.
- Build strong relationships with client stakeholders and internal partners.
- Monitor service delivery metrics and drive accountability among vendors and service providers.
- Responsible for budgeting, forecasting, invoicing, and operational reporting for the region.
- Promote a culture of safety, customer service, teamwork, and continuous improvement.
What We're Looking For
- 8+ years of experience in facilities management, workplace services, property operations, or a related field.
- Experience leading workplace services programs or facilities operations and managing third-party vendors.
- Experience influencing outcomes and liaison with client stakeholders at various levels.
- Working knowledge of building systems, including HVAC, electrical, plumbing, life-safety, and building automation systems.
- Strong customer service, communication, and relationship management skills.
- Experience managing and developing budgets, service contracts, and operational reporting.
- Proficiency with CMMS platforms and Microsoft Office applications.
Preferred Qualifications
- Bachelor's degree in Facilities Management, Business, Hospitality, Corporate Real Estate, or a related discipline.
- IFMA certifications (CFM or FMP) and/or BOMA certifications preferred.
- Experience supporting corporate office, campus, or portfolio environments.
- Strong understanding of workplace experience best practices and facilities operations.
Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.
The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.
The company will not pay less than minimum wage for this role.
The compensation for the position is: $ 140,250.00 - $165,000.00
Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email Accommodations@cushwake.com. Please refer to the job title and job location when you contact us.
INCO: “Cushman & Wakefield”