Job Title
Project Lead
Job Description Summary
We are looking for an experienced Project Lead to lead overall governance, client relationship management, commercial performance, financial oversight, and service delivery assurance across a mission-critical data center account. This role is responsible for ensuring the account performs in line with contractual obligations, SLAs, KPIs, compliance requirements, and financial targets, while coordinating stakeholders, vendors, and support teams to drive consistent account performance and improvement.
Job Description
About the Role:
- Own overall account delivery, ensuring services are governed, measured, and delivered in line with contractual requirements, client expectations, and Cushman & Wakefield standards.
- Act as the primary account leadership point for the client, maintaining clear ownership of account performance, priorities, risks, actions, and service improvement plans.
- Maintain account plans, governance routines, reporting cadence, meeting rhythms, decision logs, issue trackers, and escalation pathways to ensure effective oversight and control.
- Ensure account scope, service commitments, SLAs, KPIs, compliance obligations, and reporting requirements are understood, tracked, and communicated to relevant stakeholders.
- Own account financial governance, including budget tracking, forecast inputs, spend control, cost reporting, purchase order visibility, and commercial risk escalation.
- Monitor account financial performance against budget, forecasts, contractual assumptions, and approved spend, identifying variances, risks, savings opportunities, and corrective actions.
- Oversee procurement, invoicing, and vendor commercial administration through coordination with finance and admin support teams.
- Support account profitability, cost discipline, and value-for-money outcomes by reviewing resource plans, vendor costs, service changes, and recurring expenditure.
- Oversee SLA, KPI, audit, compliance, and reporting processes to ensure account performance is visible, accurate, and actionable.
- Ensure service risks, compliance findings, audit actions, client commitments, and contractual obligations are tracked through to closure.
- Review and validate regular account performance reports covering service delivery, financial performance, risk status, vendor performance, incidents, actions, and improvement plans.
- Provide account-level oversight of vendors, suppliers, and service partners to ensure performance, compliance, and commercial expectations are met.
- Act as the senior escalation point for service-impacting risks, client concerns, financial issues, vendor constraints, compliance matters, and unresolved operational dependencies.
- Maintain oversight of incident, problem, and change management from an account impact perspective, ensuring client communication and follow-up actions are well governed.
- Lead the account team by setting priorities, clarifying responsibilities, supporting development, and aligning resources to account commitments.
- Drive continuous improvement across governance, financial control, stakeholder experience, reporting quality, vendor management, and service delivery maturity.
About You:
- Minimum 6+ years of experience in account management, facilities management, data center operations, service delivery management, or contract management within a mission-critical environment.
- Proven experience owning account governance, client relationships, service performance reviews, stakeholder management, and escalation management in a client-facing environment.
- Strong account ownership, governance, and client relationship management capability across multiple stakeholders and service lines.
- Strong financial and commercial awareness, including budget tracking, forecasting inputs, cost control, invoice and procurement oversight, and commercial risk management.
- Proven ability to manage and deliver against SLAs and KPIs.
- Structured leadership style with the ability to prioritize account risks, make balanced decisions, and escalate service, commercial, and client issues appropriately.
- Strong verbal and written communication skills, with the ability to lead governance reviews and communicate clearly with client stakeholders, internal leadership, vendors, and support functions.
- Process-driven and detail-oriented, with strong organizational discipline, stakeholder coordination, financial oversight, and continuous improvement capability.
- Experience managing teams, vendors, and cross-functional support functions, including finance and admin, technical operations, procurement, compliance, and service delivery teams.
- Familiarity with data center service delivery, facilities management, SLA/KPI reporting, risk management, compliance frameworks, audit processes, and vendor governance.
- Diploma or Bachelor’s Degree in Business Administration, Facilities Management, Engineering, Finance, IT, or a related discipline.
INCO: “Cushman & Wakefield”