Job Title
Senior Operations Manager
Job Description Summary
We are seeking an experienced Senior Operations Manager to lead the overall operations, maintenance, and service delivery of a large and complex built environment portfolio. In this role, you will be responsible for driving operational excellence, managing service partners and contractors, overseeing maintenance programmes, ensuring regulatory compliance, and enhancing stakeholder satisfaction. You will work closely with senior stakeholders, community partners, regulatory agencies, and internal teams to ensure assets are maintained to the highest standards while delivering a safe, efficient, and customer-centric environment.
Job Description
About the Job:
- Lead and oversee day-to-day operations, maintenance, and asset management activities across the assigned portfolio.
- Develop and implement operational strategies, policies, and service improvement initiatives to enhance efficiency and service quality.
- Manage outsourced contractors, consultants, and service providers, ensuring contractual obligations, KPIs, and service levels are consistently achieved.
- Oversee budgeting, financial performance, and cost management, including procurement and contract administration activities.
- Drive preventive maintenance programmes, asset enhancement initiatives, and sustainability efforts.
- Ensure compliance with all statutory, regulatory, Workplace Safety & Health (WSH), and environmental requirements.
- Build and maintain strong relationships with key stakeholders, community partners, regulatory bodies, and service users.
- Lead, mentor, and develop a multi-disciplinary operations team to achieve business objectives and operational excellence.
- Investigate operational incidents, resolve escalated issues, and implement corrective and preventive measures.
- Prepare management reports, operational reviews, and performance updates for leadership and stakeholders.
About You
- Bachelor's Degree in Facilities Management, Building, Real Estate, Engineering, Business Management, or a related discipline.
- Minimum 8–10 years of relevant experience in operations, property, facilities, or estate management.
- Proven leadership experience managing teams, contractors, and multiple stakeholders.
- Strong knowledge of maintenance operations, contract management, budgeting, and regulatory compliance.
- Excellent communication, stakeholder management, and problem-solving skills with a focus on operational excellence.
Why join Cushman & Wakefield?
As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;
- Being part of a growing global company;
- Career development and a promote from within culture;
- An organisation committed to Diversity and Inclusion
We're committed to providing work-life balance for our people in an inclusive, rewarding environment.
We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.
We have a vision of the future, where people simply belong.
That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, gender, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.
INCO: “Cushman & Wakefield”