Job Title
Assistant Manager - Housekeeping
Job Description Summary
Job Description
1.To provide management advice for Helpdesk for escalated issues during the shift
2.To ensure immediate response to all priority calls during the shift and follow escalate process
3.To ensure planning is done for all internal Events in coordination with events team
4.Accomplish Key Performance Indicators.
5.To provide management advice for Front Office for escalated issues during the shift
6.To ensure immediate response to all priority calls during the shift and follow escalate process
7.To take rounds of front office, lobby area, rest rooms to ensure a high standard of housekeeping &upkeep
8.To ensure front has newspapers & magazines are placed by FOE
9.To provide management advice for Mail Room for escalated issues during the shift
10.To ensure immediate response to all priority calls during the shift and follow escalate process
11.To ensure Housekeeping muster, deployment and make sure to acknowledge on the register forany penalties/comments for the improvement in housekeeping services
12.To ensure that the housekeeping duty manager or housekeeping in-charge of the facility is beingupdated on TR/VIP visits.
13.To ensure that the housekeeping related issues are discussed with housekeeping team on priorityfor the shift and ensure there is an action and tracking for the issue closure
14.To ensure a facility walk through to check on all rest rooms, common areas, development areas forthe quality of the housekeeping services
15.To discuss and assist facility manager on monthly basis on the vendor performance matrix
16.To ensure caterers are maintaining a high standard of hygiene in the services areas
17.During food run out situation, coordinate with the catering vendor or any other alternativearrangements
18.To ensure lab test is done for Raw Materials, Preparations Stage & Service Stage
19.To manage and supervise the quality, quantity and the cost of meal and refreshments being servedin the cafeteria
20.To ensure that the operating hours, menus will be prominently displayed in all prominent places inthe cafeteria
21.To conduct quarterly basis the traffic analysis and ensure that waiting time on the cash counter andfood counters
22.To ensure that the table & chairs are cleaned at all times and the frequency shall be modulatedaccording to the traffic
23.To ensure that tracking is done on the vendor crockery like spoons, plates etc to ensure noshortage
24.To ensure upkeep of Pantry equipment & reprographic equipments at all times and take necessaryactions
25.To ensure all such communication is entered in the Technical team/HK team log book to inform thenext shift person
26.To make facility tour and list out all such actions needed
27.Prepare weekly rosters for Helpdesk, Front Office, Mail Room and communicate in advance to theteam
28. To adhere to Policies, Processes & procedures and also the statutory documents
29. To adhere to SLA & KPI as agreed
30. To coordinate with Engineering team for any such issues that need their help
INCO: “Cushman & Wakefield”