Job Title
Facilities Coordinator
Job Description Summary
The Facilities Coordinator provides administrative and operational support to the facility management team to ensure efficient, safe, and high-quality service delivery across client sites. The role focuses on coordinating day-to-day facilities activities, managing vendor relationships, resolving facility-related issues, and maintaining a well-functioning workplace environment that meets client expectations.
Job Description
About the role:
1. Facility Operations & Support
- Provide overall support for daily facility operations and monitor workplace conditions.
- Coordinate maintenance, repairs, and general office services to ensure smooth operations.
- Maintain knowledge of building systems (HVAC, electrical, safety systems).
2. Client & Stakeholder Management
- Act as a point of contact for client inquiries, concerns, and service requests.
- Ensure timely resolution of issues and maintain high customer satisfaction.
- Communicate regularly with clients, landlords, vendors, and internal teams.
3. Vendor & Contractor Coordination
- Coordinate third-party vendors for maintenance, repairs, and services.
- Monitor vendor performance and ensure compliance with service-level agreements (SLAs).
- Request, review, and submit vendor bids, proposals, and invoices.
4. Work Order & Helpdesk Management
- Create, assign, and track work orders through completion.
- Monitor open and closed work orders and follow up for timely resolution.
- Provide facilities helpdesk support and workflow monitoring.
5. Administrative & Financial Support
- Process purchase orders, invoices, and billing documentation.
- Maintain facility records, reports, and documentation.
- Track service performance metrics and assist in reporting KPIs.
6. Compliance, Safety & Inspections
- Support site inspections and ensure compliance with safety regulations and company standards.
- Follow building-specific maintenance, environmental, and safety procedures.
- Manage incident response (e.g., environmental or emergency issues).
7. Coordination of Projects & Events
- Assist with workspace setup, employee onboarding logistics, and office moves.
- Coordinate special events and projects for client sites.
About you:
- Degree in Facilities Management, Building Services, or a related business field.
- Relevant hands-on experience may substitute for formal education.
- Familiar with modern workplace concepts and evolving workspace trends.
- Strong knowledge of Facilities Management processes and best practices.
- Understanding of Health & Safety regulations within the FM industry.
- Proficient in supply chain and vendor management principles.
- Experience in preparing monthly reports on service delivery and compliance.
- Proven ability to manage multiple offices across regions.
- Strong interpersonal skills with a proactive, “can-do” attitude.
- High attention to detail with a strong customer service mindset.
- Ability to engage stakeholders, build trust, and communicate effectively.
- 3–5 years of relevant work experience.
Why join Cushman & Wakefield?
As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;
- Being part of a growing global company;
- Career development and a promote from within culture;
- An organisation committed to Diversity and Inclusion
- We're committed to providing work-life balance for our people in an inclusive, rewarding environment.
We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.
We have a vision of the future, where people simply belong.
That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, gender, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.
INCO: “Cushman & Wakefield”