Job Title
Senior People Services Advisor, North America, II
Job Description Summary
This individual will demonstrate and execute all functions of the Senior People Services Advisor role, but with additional responsibilities and scope as outlined below.
Job Description
About the Role:
- Provide Tier 1 and Tier 2 HR Shared Services support to a large employee population across the US and Canada, delivering timely guidance on HR policies, procedures, and employee inquiries.
- Manage and support end-to-end employee transactions in Workday through Manager and Employee Self-Service (MSS/ESS), ensuring data accuracy and compliance.
- Collaborate with HR Centers of Excellence, business stakeholders, and cross-functional teams to resolve complex employee cases and maintain service excellence.
- Maintain and audit employee records, documentation, reporting, and case management activities within Workday and ServiceNow while adhering to established SLAs and confidentiality standards.
- Contribute to process improvements, training initiatives, testing activities, knowledge management, and mentoring of junior team members to enhance operational effectiveness.
About You:
- Bachelor’s degree with at least 2 years of experience in HR Shared Services or a related HR function, including handling sensitive employee information.
- Hands-on experience with Workday and HR case management systems, with the ability to manage employee transactions accurately and efficiently.
- Strong customer service orientation, with excellent verbal and written communication skills and the ability to interact effectively with stakeholders at all levels.
- Proven critical thinking, problem-solving, organizational, and multitasking skills, with the ability to thrive in a fast-paced environment.
- Demonstrated ability to work independently, show ownership and accountability, prioritize competing demands, and provide guidance, training, or mentoring to peers.
Why join Cushman & Wakefield?
As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;
- Being part of a growing global company;
- Career development and a promote from within culture;
- An organisation committed to Diversity and Inclusion
We're committed to providing work-life balance for our people in an inclusive, rewarding environment.
We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities.
We have a vision of the future, where people simply belong.
That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status.
We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.
INCO: “Cushman & Wakefield”