Job Title
Service Delivery Manager / Facilities Coordinator
Job Description Summary
Drive facilities management service delivery across a diverse property portfolio focusing on client satisfaction and operational excellence.
Job Description
Sydney, NSW | Full-Time
Strong mix of facilities co-ordination, stakeholder engagement and asset management
Join a global leader with excellent career growth opportunities
Hybrid working arrangements - in office/onsite Mondays and Tuesdays
About the Role
We have an exciting opportunity for an experienced Service Delivery Manager / Facilities Co-ordinator to join our Integrated Facilities Management team.
Supporting the Operations Manager, you'll play a critical role in the delivery of facilities management services across a diverse property portfolio throughout New South Wales. This role combines strategic asset management, contractor management, maintenance delivery and stakeholder delivery of preventative and reactive maintenance programs across multiple sites. If you're passionate about customer service, operational performance and facilities management, this is an opportunity to make a significant impact and enhance outcomes.
Key Responsibilities
Manage day-to-day facilities management operations across a diverse property portfolio
Deliver asset lifecycle management initiatives and support strategic asset planning
Oversee planned and reactive maintenance activities to ensure contractual compliance
Manage contractor performance, procurement activities and service delivery outcomes
Monitor work orders, approvals, quotations, invoices and purchase orders
Conduct site inspections and property condition audits across the portfolio
Support environmental, compliance and safety initiatives across all sites
Investigate and resolve escalations while maintaining exceptional customer service
Prepare monthly reports, meeting minutes and operational updates
Identify opportunities for innovation, cost savings and continuous improvement
Build strong relationships with clients, landlords, contractors and internal stakeholders
Support emergency response activities and critical incident management when required
About You
Experience managing facilities services across multi-site property portfolios
Strong client relationship and stakeholder management experience
Demonstrated contractor and supplier management capability
Strong administration and systems capability within facilities or property environments
Experience managing maintenance programs, budgets and asset lifecycle activities
Strong commercial awareness and problem-solving skills
Excellent communication, negotiation and customer service skills
Ability to work autonomously while managing multiple competing priorities
Self-motivated, adaptable and solutions-focused
Relevant facilities management, building services or property qualification highly regarded
About Cushman & Wakefield
Cushman & Wakefield is a global leader in commercial real estate services, with 50,000+ employees across 60 countries. In Australia, we partner with some of the world’s leading organisations to deliver innovative property solutions across office, retail, industrial and logistics assets.
Our strength lies in our collaborative approach, deep market insight and ability to integrate services to deliver exceptional outcomes. We are driven by a client-first mindset and a commitment to excellence, empowering our people to think differently and create value at every stage of the property lifecycle.
What We Offer
Hybrid working – in the office/onsite at Macquarie Park every Monday and Tuesday. Wednesday to Friday work from home.
Opportunity to manage a large and complex client portfolio
Exposure to strategic asset management and facilities operations
Diverse role with significant stakeholder engagement
Strong career development opportunities within a global organisation
Supportive and collaborative team environment
Opportunity to drive innovation and continuous improvement
Access to development and career progression pathways
Diversity & Inclusion
At Cushman & Wakefield, we are committed to fostering a diverse, inclusive and respectful workplace. We welcome applications from people of all backgrounds and experiences and are dedicated to creating an environment where everyone can thrive.
As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times.
INCO: “Cushman & Wakefield”