Job Title
Quality Service Executive
Job Description Summary
Job Description
This role reports to the Building Manager / Assistant Building Manager and works closely with internal operational teams, the Authority, and relevant external agencies. The Quality Service Manager is responsible for managing all public feedback and correspondence channels, ensuring:
Timely, accurate, and professional handling of public enquiries, feedback, and complaints
Compliance with Authority service standards, escalation protocols, and contractual KPIs
Consistent service quality reflects the Authority’s professionalism
Proper tracking, reporting, and resolution of all customer interactions
INCO: “Cushman & Wakefield”