Job Title
Sr. Workplace Experience Coordinator
Job Description Summary
POSITION SUMMARY The Sr. Workplace Experience Coordinator is a key member of the Cushman & Wakefield onsite account team for the client. This individual is part of a broader Workplace Experience team that aims to ensure employees feel productive, engaged, and well supported in the workplace. The Sr. Workplace Experience Coordinator will serve as the primary onsite representative for the client location and independently oversee day-to-day workplace experience operations, space readiness, and employee support. They will function as the “eyes and ears” of the workplace — proactively identifying and solving issues before they impact the employee experience. This role is also responsible for the end-to-end planning and execution of workplace programming, employee engagement initiatives, and onsite office events. We are looking for a highly collaborative self-starter who enjoys solving problems, has fantastic communication skills, and can operate independently while delivering an elevated customer experience to employees and visitors in the workplace environment.
Job Description
Essential functions and responsibilities
- Provide high touch support to employees in the workplace. This includes providing employees with tools, support, information, and wayfinding.
- Provide a warm welcome to all employees and guests, leaving them with a positive and professional first impression.
- Cultivate and maintain trusted relationships with end users and cross functional colleagues.
- Act as the first line of response to user questions, troubleshoot issues, and follow up as required.
- Regularly assess space readiness, ensuring workspaces, conference rooms, and offices are properly equipped and employee ready.
- Function as the “eyes and ears” of the workspace and proactively submit work orders to report repairs, required maintenance, broken or missing furniture before an end user is impacted.
- Help educate employees and visitors on equipment, processes, space use, workplace protocols, and etiquette.
- Ensure complaints, questions, concerns, and suggestions from employees are addressed and conduct follow-up, if needed.
- Obtain voice of the customer data (quantitative and qualitative) to capture service needs. Share information with managers, as relevant.
- Follow escalation protocols, having all required knowledge of cross functional teams’ responsibilities.
- Identify and escalate process improvement opportunities to manager and collaborate on new, innovative solutions.
- Own the end-to-end planning, coordination, and execution of workplace programming, employee engagement initiatives, and onsite office events.
- Manage workplace events and activities from initial planning through day-of execution and post-event follow-up, including coordination with vendors, stakeholders, and cross-functional teams.
- Support meeting room and event space coordination, including assisting employees with bookings, monitoring space usage, and helping ensure operational capacity is effectively managed.
- Independently manage daily workplace operations and prioritize multiple operational needs with minimal onsite oversight or support.
- Partner closely with cross-functional teams, vendors, building management, and client stakeholders to ensure a seamless workplace experience.
Key Competencies
- Comfortable corresponding with executive-level clients and interacting with individuals at all levels.
- Showcase exceptional emotional intelligence, empathy, and interpersonal awareness.
- Detail-oriented, confident self-starter with exceptional organizational skills.
- Maintain a “can do” mentality with the ability to act with minimal information and adapt in a fast-paced environment.
- Demonstrate integrity, accountability, self-awareness, strong work ethic, and sound business acumen.
- Project an approachable and professional image in personal appearance, manner, and demeanor.
- Ability to work under pressure while maintaining a calm, solutions-oriented approach.
- Ability to successfully use Slack as a primary communication tool, along with Google Workspace and other workplace technology platforms.
- Comfortable using ticket management systems such as Jira and able to quickly learn new systems, tools, and applications.
- Ability to work independently, exercise sound judgment, and effectively manage competing priorities with minimal supervision.
IMPORTANT EDUCATION
- Minimum of high school diploma or general education degree (GED).
- College degree and/or related experience and training preferred.
Important experience
Minimum of 3+ years of related work experience in workplace experience, hospitality, event planning, customer service, restaurant/bar operations, stage management, or other high-touch service environments requiring end-to-end coordination and execution of events and space management.
Previous experience independently managing workplace operations, hospitality programs, or onsite coordination activities with limited supervision strongly preferred.
Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.
The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.
The company will not pay less than minimum wage for this role.
The compensation for the position is: $29.20 - $34.35
Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email Accommodations@cushwake.com. Please refer to the job title and job location when you contact us.
INCO: “Cushman & Wakefield”