Job Title
Executive - Concierge
Job Description Summary
Job Description
Job Posting Title
Market appropriate job title
Concierge Executive- for Ultra Luxury Residential Property
Job Description Summary
Purpose of the role in 1-2 sentences
A Concierge Executive is a hospitality professional responsible for delivering exceptional guest experiences by managing requests, coordinating services, and ensuring smooth operations across departments. The role demands strong customer service, organizational skills, and in-depth local knowledge.
Job Description
3-5 bullet points of specific duties
Ultra Luxury Residential Property
An ultra-premium residential property, concierge executives must embody luxury hospitality standards: strong interpersonal skills, discretion, multilingual ability (if possible), and deep knowledge of lifestyle services. They are expected to deliver seamless experiences that match five-star hotel benchmarks.
Core Hiring Criteria
Professional Background
- Hospitality or luxury service experience (5+ years preferred).
- Prior roles in five-star hotels, luxury properties, or premium residential communities.
- Proven track record in guest relations, coordination, or lifestyle management.
Skills & Competencies
- Communication: Fluent in English.
- Problem-solving: Quick, resourceful responses to unexpected resident needs.
- Tech-savvy: Familiarity with concierge software, smart home systems, and digital service platforms.
Personal Attributes
- Polished appearance and professional demeanor.
- Empathy and patience to handle diverse resident personalities.
- Flexibility: Willingness to work irregular hours, weekends, and holidays.
- Cultural awareness: Sensitivity to global lifestyles and traditions.
Role Expectations in Ultra-Premium Housing
- Lifestyle Management: Booking Club amenities, wellness programs, and entertainment.
- Resident Services: Coordinating housekeeping, maintenance, and personalized requests.
- Event Coordination: Organizing private gatherings, cultural events, or exclusive experiences.
- Crisis Handling: Managing emergencies discreetly and efficiently.
- Community Engagement: Acting as the bridge between residents and external service providers.
Comparison Table: Standard vs. Ultra-Premium Concierge
Criteria
Standard Residential Concierge
Ultra-Premium Concierge Executive
Experience
1–3 years in service roles
5+ years in luxury hospitality
Languages
Local + English
Multilingual (global clientele)
Services Offered
Basic maintenance, deliveries
Lifestyle curation, global access
Resident Interaction
Transactional
Personalized, relationship-driven
Discretion Level
Moderate
Absolute confidentiality
3 bullet points of job/country specific benefits
Why join Cushman & Wakefield?
As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;
- Being part of a growing global company;
- Career development and a promote from within culture;
- An organisation committed to Diversity and Inclusion
We're committed to providing work-life balance for our people in an inclusive, rewarding environment.
We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.
INCO: “Cushman & Wakefield”