Job Title
Cost Control Team Leader
Job Description Summary
Cushman & Wakefield is a global leader in commercial real estate services, helping clients transform the way people work, shop, and live. The firm’s 53,000 employees in more than 70 countries provide deep local and global insights that create significant value for occupiers and investors around the world. Cushman & Wakefield is among the largest commercial real estate services firms with revenues of $10.1 billion across core services of agency leasing, asset services, capital markets, facilities services (branded C&W Services), global occupier services, investment management (branded DTZ Investors), tenant representation, and valuations & advisory. Validate and control all invoices and document all potential subtenant recharges relating to the operational costs of the properties occupied by Cushman & Wakefield's GOS clients in order to enable them to realize the maximum operational cost saving and prevent any additional funding or penalty cost.
Job Description
Other professional qualifications required for filling the position:
- BSC/MSC degree is required or can be exchanged with relevant real estate operation experience in international environment
- Finance/management degree is an advantage
- 5 years relevant work experience is required preferably in shared services environment
- Service coordination experience is required
- 1 year people management experience required preferably in shared services environment
- Finance processing experience in international environment is an advantage
- Process transitioning experience is an advantage
Foreign language skills required for filling the position:
- English language advanced
- Knowledge of any other European language is an advantage
Required skills for filling the position:
- Excellent IT literacy
- Client technology platform SME
- Advanced MS Office
- Excellent written and verbal communication skills
- Excellent problem-solving skills
- Excellent analytical skills
- Strong leadership skills
- Able to work independently and in a team
- Incredibly strong work ethic
- Flexibility during times of change
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Proactive, enthusiastic and willing to learn
- Independent mindset and willing to make responsible decisions
- Incredibly high emotional intelligence
- Able to recruit team, role and subgrade best fit team members
- Focussed on continuous improvement and exceeding set targets
Responsibilities of the jobholder:
- The Team Leader is responsible for ensuring that the supported finance areas are delivering against their quality and performance targets and deliver an outstanding service to the clients
- Ensuring that property expenditure reviewed and authorized on behalf of clients are correctly stated in the appropriate records, reconciliations, tenant recharges and reporting activities are actioned on time with the appropriate quality
Regular tasks:
Daily and other BAU tasks to deliver:
- Drives the PSC and its Portfolio Administration Lease Finance Team to meet defined performance targets in relation to invoice review, authorization and all aspects of Cost Control or any other Lease Finance area as required
- Day to day identification of quality issues and risks and escalation of such issues
- Establish and maintain professional and effective working relationships with external and internal clients, colleagues and management
- Checks and approves reports delivered to clients
- Lease finance query management
- Approves and validates service charge and other cost reconciliations
- Ensures that invoice volumes awaiting approval or being queried and approval/query resolution times in the P2P system are minimised
- Regular reporting on property expenditures
- Approves and validates appropriate tenant recharge calculations on time and in line with supporting legal documentation
- Carries out final approval on invoices for payment
- Supports debtor and creditor account reconciliations
- Drives process implementation, documentation and improvement
- Ensures client requirements and Cushman & Wakefield quality procedures are followed
- Collaboration with other departments (Data, AP, AR, Account Management)
- Accountable for supporting and/or managing process-, technology-, service- and client transitioning projects
- Ensures that approved processes and guidelines are kept up to date
- Ad hoc reporting upon request
- Preparing monthly / quarterly reports & KPI reports (multiple clients)
Service coordination tasks:
- Service coordination within the Client Finance Team
- Supervising internal and external audits
- Approves financial outputs provided to clients
- Develops and maintains the team's back up structure
People's management tasks:
- On boarding of new team members, managing knowledge transfer and on the job training
- Accountable for maintaining and developing their direct reports' competence, motivation and engagement level
- People managing team members directly reporting to the employee
- Personally accountable for the attrition level in the team
Cushman & Wakefield is an equal opportunity / affirmative action employer.
All qualified candidates will receive consideration for employment without regard to ethnicity, gender, gender identity or expression, sexual orientation, age, disability, religion, marital status, or any other legally protected characteristic. Cushman & Wakefield is committed to equity in employment, and our goal is to have a diverse, inclusive and barrier-free workplace.
If you are a person with a disability and need any other accessible accommodations during the hiring process, you are invited to bring this to the Talent Acquisition Advisor’s attention once they have made contact
INCO: “Cushman & Wakefield”