Job Title
Assistant Manager - Soft Services
Job Description Summary
Job Description
Role Title:
Assistant facility manager soft services
Division /Region:
Pune
Line of business:
Facility Management
Location:
Pune
Part Time, Full Time,
or Fixed Term Contract:
Full Time
Job Classification:
Operation & Maintenance
Job Profile:
Facilities Operations & Solutions_ST3
Role Purpose:
To assist in managing and delivering high-quality soft services (housekeeping, pest control, landscaping, waste management, etc.) within the facility, ensuring compliance with standards, client requirements, and health & safety regulations.
Key Responsibilities:
Operations Management
- Supervise daily soft services operations including housekeeping, pantry, pest control, and landscaping.
- Ensure adherence to SOPs and service level agreements (SLAs).
- Monitor cleanliness and hygiene standards across the facility.
Team Supervision
- Manage and guide housekeeping staff, pantry boys, and other soft service personnel.
- Conduct regular training and performance reviews.
Vendor Coordination
- Liaise with third-party vendors for pest control, laundry, and other outsourced services.
- Verify vendor compliance with contractual obligations and quality standards.
Budget & Inventory Control
- Assist in preparing budgets for soft services.
- Monitor consumption of cleaning materials and pantry supplies; maintain stock levels.
Compliance & Safety
- Ensure compliance with health, safety, and environmental regulations.
- Conduct regular audits and inspections to maintain hygiene standards.
Reporting & Documentation
- Maintain daily, weekly, and monthly reports on soft services performance.
- Track attendance and productivity of staff.
Skills & Competencies:
- Strong knowledge of housekeeping and hygiene standards.
- Vendor management and negotiation skills.
- Good communication and interpersonal skills.
- Ability to handle emergencies and resolve issues promptly.
- Proficiency in MS Office and facility management software.
Qualifications & Experience:
- Graduate in any discipline (preferably Hotel Management or Facility Management).
- 8–10 years of experience in soft services within facility management
INCO: “Cushman & Wakefield”