Director of Space Planning and Occupancy, Louisville, Kentucky, USA

Job Title

Director of Space Planning and Occupancy

Job Description Summary

The Director of Space Planning and Occupancy in support of Humana, provides oversight of space and occupancy planning, move management, facilities decommissioning, and FF&E lifecycle management, ensuring alignment across initiatives and enabling effective portfolio optimization, cost management, and execution. A critical component of this role includes ownership of spatial data management through Serraview, leveraging data integrity, visualization, and scenario planning to inform decision-making and drive actionable insights. This position emphasizes operational excellence, standardization, and disciplined execution across regions, sites, and teams while leading a high-performing Space and Occupancy function. Portfolio size is approximately 1,000 facilities and 9M SF.

Job Description

Key Responsibilities

Program Leadership & Execution

Lead the end-to-end execution of the Space and Occupancy program across the global portfolio
Translate client space strategies, workplace policies, and portfolio objectives into actionable plans
Ensure consistent delivery across regions, sites, and teams
Drive alignment between space planning, occupancy management, decommissioning, and broader workplace initiatives
Establish program governance, standards, and performance expectations

Space Planning & Occupancy Oversight

Oversee block planning, seat allocation, and neighborhood strategies across locations
Ensure alignment with workplace standards, hybrid policies, and business requirements
Provide oversight on capacity planning, vacancy management, and utilization optimization
Support scenario planning and portfolio-level decision making
Leverage Serraview spatial data and modeling capabilities to inform planning and optimize space outcomes

Move Management (MAC) Oversight

Establish and oversee standardized processes for moves, adds, and changes (MAC)
Ensure efficient, cost-effective, and consistent move execution across sites
Monitor move volume, trends, and performance against service levels
Partner with Facilities, IT, and Project Management teams to ensure integrated delivery
Align move activity with occupancy strategies and broader portfolio initiatives

Facilities Decommissioning & Exit Management

Lead planning and execution of site decommissioning, closures, consolidations, and lease exits
Develop and implement standardized playbooks, timelines, and controls for decommissioning activities
Ensure compliance with lease obligations, regulatory requirements, and environmental standards
Oversee vendor coordination for removal, disposal, recycling, and site restoration
Partner with Legal, Finance, and Facilities teams to manage risk, cost, and execution
Track and report on decommissioning performance, including cost, timelines, and outcomes

FF&E Lifecycle Management

Oversee lifecycle management of furniture, fixtures, and equipment across the portfolio
Establish standards for asset tracking, inventory management, reuse, redeployment, and disposal
Partner with Design, Procurement, and Facilities teams to align FF&E strategies with workplace standards
Drive cost efficiencies through reuse programs and improved asset visibility
Ensure accurate tracking of FF&E assets within systems and integration with space planning tools
Support capital projects, moves, and decommissioning efforts with FF&E planning and execution

Spatial Data Management & Systems (Serraview)

Own spatial data integrity across space, occupancy, and asset platforms, with primary ownership of Serraview
Lead spatial data management, including floorplans, occupancy data, and scenario modeling
Establish governance standards for data accuracy, audits, and system alignment
Drive adoption and optimization of Serraview as a core platform for visualization, planning, and decision support
Ensure integration and consistency across systems (e.g., badging, HRIS, ticketing, asset tracking)
Continuously improve data processes, system capabilities, and user adoption

Reporting & Analytics

Oversee development and delivery of portfolio-wide occupancy, utilization, and decommissioning reporting
Leverage Serraview spatial data to produce dashboards, scenario analyses, and actionable insights
Provide data-driven recommendations to support strategic planning, cost optimization, and workplace effectiveness
Identify trends, risks, and opportunities across the portfolio
Define and track KPIs, including occupancy, utilization, move performance, decommissioning efficiency, and asset reuse

Process Standardization & Continuous Improvement

Define and implement standardized processes, tools, and best practices across all areas of responsibility
Drive operational efficiency, scalability, and consistency across regions
Identify opportunities for automation, simplification, and service improvement
Ensure alignment with client standards, governance, and organizational goals

Team Leadership

Provide leadership and direction to Space and Occupancy team members and support staff
Set priorities, define goals, and ensure accountability across the team
Coach, develop, and mentor team members to build capability and performance
Foster a high-performing, execution-focused, and data-driven team culture

Key Interfaces

Client Real Estate and Workplace Strategy teams
Facilities Management
Project Management / Design & Construction
Business Operations / Analytics
IT and HR data partners
Procurement and Vendor Management
Legal and Finance (for lease exits and decommissioning activities)

Qualifications

7+ years of experience in space planning, occupancy management, corporate real estate, or facilities program management
Proven experience leading space and occupancy programs at a portfolio level
Experience managing facility decommissioning, site closures, or consolidations
Experience with FF&E lifecycle management, asset tracking, or workplace inventory programs
Strong experience with space management platforms (e.g., Serraview, Archibus, or similar), including spatial data management and visualization
Demonstrated ability to drive process standardization and operational consistency
Strong analytical, data governance, and systems management capabilities
Experience leading teams and cross-functional initiatives across regions

Success Profile

Customer Services & solution-based mentality
Program-focused leader with strong execution discipline
Highly organized with a focus on consistency, scalability, and operational excellence
Data-driven, with the ability to translate spatial and operational data into actionable insights
Expertise in leveraging Serraview and spatial data to inform planning and decision-making
Proven ability to lead complex, multi-faceted initiatives including occupancy optimization, decommissioning, and asset lifecycle management
Strong collaborator who enables broader client strategy through disciplined execution

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $ 133,419.40 - $156,964.00

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email Accommodations@cushwake.com. Please refer to the job title and job location when you contact us.

INCO: “Cushman & Wakefield”