Estate Manager

Job Title

Estate Manager

Job Description Summary

Cushman & Wakefield is a global leader in commercial real estate services, helping clients transform the way people work, shop, and live. The firm’s 53,000 employees in more than 70 countries provide deep local and global insights that create significant value for occupiers and investors around the world. Cushman & Wakefield is among the largest commercial real estate services firms with revenues of $10.1 billion across core services of agency leasing, asset services, capital markets, facilities services (branded C&W Services), global occupier services, investment management (branded DTZ Investors), tenant representation, and valuations & advisory. In this role, you will support one of C&W’s most forward thinking and prestigious client accounts — a globally recognised organisation known for its commitment to delivering an exceptional workplace and service experience. This environment champions innovation, prioritises premium service standards, and empowers workplace professionals to act as true ambassadors of the client’s brand. You will play a key role in shaping how the workplace is experienced every day, contributing to seamless operations, meaningful interactions, and a service culture that reflects the client’s high touch, people centric strategy. Whether engaging with employees, partners, or visitors, you will help ensure consistency, quality, and excellence across all touchpoints and workplace environments. Guided by a high performance mindset and an elevated service philosophy, you will support the creation of experiences that are intuitive, efficient, and aligned with the client’s Corporate Real Estate vision. Your work will contribute to operational excellence across the portfolio, enabling a workplace that is welcoming, productive, and representative of an esteemed global brand. In this role, you will support one of C&W's most forward-thinking and prestigious client accounts by providing the control, workflow, evidence, data and reporting engine for Estate Management across assigned markets. The Estate Manager - Hub-Based ensures lease information, critical dates, estate obligations, compliance records, subtenant trackers, payment events, incident logs, approval support and management information are maintained with discipline and made available to market and regional teams at the right time. This is not a passive administration role. It is a control and delivery role that enables In-Market Estate Managers to focus on judgement-led landlord, subtenant and stakeholder matters while the Hub provides reliable process, evidence and auditability. The role contributes to operational excellence, workplace stability and lateral collaboration by connecting Lease Administration, market Estate Management, Transactions, Finance, Legal, FM, HSE / HSSE, Security and regional leadership through consistent workflow and evidence management.

Job Description

Responsibilities

1. Operational Excellence and Workflow Control

• Operate the Estate Management workflow engine for assigned markets, including triage, action tracking, deadline management, escalation prompts and closure records.
• Open, classify and maintain Estate Management workflows in line with agreed operating standards.
• Determine whether a matter can remain hub-led because it is routine, evidence-led and low risk, or whether market judgement is required.
• Run routine Estate Management processes where appropriate, including standard ATM renewals, low-risk landlord correspondence and recurring information requests.
• Identify recurring issues, process gaps and data defects, and work with regional and global Estate Management leadership to improve workflow quality and productivity.

2. Lease Administration, Data and Critical Dates

• Own lease data coordination with Lease Administration, including abstraction follow-up, Horizon updates, document completeness, critical date visibility and data quality checks.
• Monitor expiries, break options, notice dates, rent reviews, renewals, option dates, sublease events and other critical estate events, escalating early where market judgement is required.
• Maintain subtenant tracking for critical dates, recharges, deposits, notices, exits, reinstatement actions and Finance touchpoints.
• Support property tax, rent, service charge, recharge and payment event processes through data preparation, history checks, document retrieval and approval pack support.
• Coordinate handover from Transaction Management into Estate Management, ensuring signed documents, payment triggers, critical dates, approvals and system updates are complete.

3. Evidence, Reporting and Governance

• Maintain estate evidence packs, including lease extracts, notices, correspondence, issue history, approvals, adviser outputs and chronology records.
• Support landlord assurance and compliance oversight through registers, evidence requests, status tracking and escalation reporting.
• Prepare and maintain vendor, adviser and approval support materials, including SEN inputs, governance logs, approval templates and supporting appendices.
• Produce Estate Management dashboards, QPR inputs, MI, overdue action reporting, critical date reporting and operational risk summaries.
• Challenge incomplete data, missing documents, unclear ownership or weak evidence before matters are reported as closed.

4. Collaboration and Cross-Support

• Work closely with In-Market Estate Managers to provide timely evidence packs, action trackers and decision support.
• Collaborate with Lease Administration, TM Hub, Transaction Managers, Finance, Legal, FM, HSE / HSSE, Security and reporting teams to support controlled, end-to-end delivery.
• Escalate to the In-Market Estate Manager when landlord negotiation, commercial judgement, regulatory sensitivity, reputational risk, ambiguity or senior stakeholder engagement is required.
• Escalate to the Regional Head of Estate Management when deadlines, risks, repeated landlord failures or unresolved actions require regional intervention.

5. Role Boundaries and Handoffs

• The role does not own material landlord negotiation, commercial dispute strategy or sensitive local stakeholder management; these sit with the In-Market Estate Manager.
• The role does not provide legal, tax, finance, HSE / HSSE or technical advice, but it supports the evidence and workflow required for those specialists to advise.
• The role does not own transaction strategy, broker direction or deal negotiation, but it supports handover, approvals, data and documents at the Estate Management / Transaction Management interface.
• The role does not close material estate risks without confirmation from the relevant market or regional Estate Management lead.

Qualifications & Requirements

Key Competencies

• Workflow ownership: disciplined in triage, action tracking, deadline management, closure records and escalation prompts.

• Data and document control: strong focus on lease data accuracy, evidence packs, critical dates, document completeness and auditability.

• Operational judgement: understands when a matter is routine and when it requires market, regional or specialist intervention.

• Reporting discipline: able to produce consistent, useful and trusted MI for regional and global leadership.

• Collaboration: confident working across markets, time zones and matrix teams, with the ability to chase actions and escalate clearly.

• Continuous improvement: actively identifies recurring issues, process gaps and productivity opportunities.

Experience and Education

• Experience in lease administration, estate management operations, real estate portfolio management, data governance or corporate occupier account delivery.

• Strong understanding of lease documents, critical dates, rent events, renewals, notices, subleases, deposits, recharges and document control.

• Experience supporting a regulated portfolio where evidence, controls, auditability and data accuracy matter.

• Strong Excel, reporting and system discipline; experience with lease systems, workflow tools, dashboards or MI environments preferred.

• Degree or equivalent professional experience in real estate, business administration, lease administration, data management, operations or a related discipline preferred.

WORK ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets. May be required to travel outside between properties in varying weather conditions.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate with others and exchange accurate information; operate a computer and other office productivity machinery; move about the workplace; remain in a stationary position for 50% of the time; and extend hands and arms in any direction.

AAP/EEO Statement

Cushman & Wakefield provides equal employment opportunity to all individuals regardless of their race, colour, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, C&W takes affirmative action to ensure that applicants are employed and employees during employment are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated.

Other Duties

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

• Being part of a growing global company;
• Career development and a promote from within culture;
• An organisation committed to Diversity and Inclusion
• We're committed to providing work-life balance for our people in an inclusive, rewarding environment.

We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, gender, national origin, sexual orientation, gender identity or people with disabilities or protected veteran status. We ensure DEI is part of our DNA as a global community - it means we go way beyond just talking about it - we live it. If you want to live it too, join us.

Cushman & Wakefield is an equal opportunity / affirmative action employer. All qualified candidates will receive consideration for employment without regard to ethnicity, gender, gender identity or expression, sexual orientation, age, disability, religion, marital status, or any other legally protected characteristic. Cushman & Wakefield is committed to equity in employment, and our goal is to have a diverse, inclusive and barrier-free workplace. If you are a person with a disability and need any other accessible accommodations during the hiring process, you are invited to bring this to the Talent Acquisition Advisor’s attention once they have made contact.

INCO: “Cushman & Wakefield”