Job Title
Operational Excellence Global Lead
Job Description Summary
Job Description
Operational Excellence Global Lead
Facilities Management
UK
Cushman & Wakefield is a global leader in commercial real estate services, helping clients transform the way people work, shop, and live. The firm’s 52,000 employees in more than 60 countries provide deep local and global insights that create significant value for occupiers and investors around the world.
Cushman & Wakefield is among the largest commercial real estate services firms with revenues of $9 billion across core services of agency leasing, asset services, capital markets, facilities services (branded C&W Services), global occupier services, investment management (branded DTZ Investors), tenant representation, and valuations & advisory.
Cushman & Wakefield provide Facilities Management services globally. We now have an exciting opportunity for a dedicated Operational Excellence Global Lead to own the Global operational service delivery and P&L for a prestigious Global FM contract. To ensure services are delivered to agreed contractual deliverables, performance levels and P&L, whilst maintaining high standards of quality, health, safety and environmental compliance.
Core Responsibilities:
- Line management of key employees across EMEA, APAC and AMAS
- Oversight of the global operations team
- Provide proactive strategic advice and guidance to the client team in all three regions
- Develop a trusting and collaborative relationship to create confidence in the account delivery by C&W across the global account
- Responsible for operational delivery of hard and soft FM services across this large global portfolio
- Management of services within defined cost budgets, performance levels and key performance indicators
- Be aware of and ensure Contract Risk Registers and BCP/BIA are regularly updated.
- Contract management of preferred suppliers and sub-contractors in EMEA, APAC and AMAS. Supporting the service continuity and consistency of approach across the global account
- Carry out building checks, inspection and supplier audits as required
- Maintain and support the required contract governance including monthly and quarterly review meetings, performance monitoring, reporting, and escalation processes.
- Ensure compliance with C&W and Clients quality, health, safety and environmental requirements.
- Establish an environment of continuous improvement. Be visible and speak out.
- Provide supportive, forward thinking and inclusive approach to DEI
- Support the growth of the account through innovation and collaboration.
Qualities and Personal Attributes:
Skills
- Proven experience in developing relationships with clients and suppliers
- Exceptional commercial awareness
- Strong people and supplier management skills
- Excellent communication and presentation skills (Written and verbal).
- Excellent influencing skills
Experience
- 5+ years’ experience in managing FM services in a corporate office environment.
- P&L and budget management experience
We foster a culture of inclusion that embraces the unique strengths, perspectives, and experiences of all our employees. We firmly believe that our diversity enhances our team's capabilities, leading to improved decision-making, innovation, and business outcomes.
INCO: “Cushman & Wakefield”