Job Title
Center Operating Specialist
Job Description Summary
We are looking for a proactive and detail-oriented Center Operations Specialist to support the day-to-day operations of a dynamic retail asset. This role combines operational oversight, tenant coordination, financial control, and project management, with a strong focus on delivering an exceptional customer experience and long-term asset value.
Job Description
KEY RESPONSIBILITIES
Asset Operations & Strategy
Provide day-to-day operational support with a focus on efficiency and long-term asset performance
Contribute to strategic initiatives that enhance overall center value
Customer Experience
Drive initiatives to improve the customer journey
Ensure successful outcomes in qualitative audits and mystery shopping programs
Financial Risk Management
Oversee tenant financial obligations, including bank guarantees and security deposits
Coordinate debt recovery processes and monitor outstanding balances
Tenant Relations
Support tenant onboarding and maintain strong relationships with tenants
Handle tenant inquiries and ensure compliance with operational standards
Project & Operations Management
Coordinate maintenance, repair, and improvement projects
Ensure alignment with internal standards and “Welcome Attitude” principles
ESG & Sustainability
Collaborate with sustainability-focused partners and support ESG and CSR initiatives
CORE ACCOUNTABILITIES
Asset Administration & Financial Control
Monitor and manage tenant bank guarantees and deposits
Coordinate debt collection activities and prepare aging reports
Analyze footfall and tenant turnover (daily, weekly, monthly)
Ensure audit readiness and summarize audit outcomes
Maintain accurate tenant data in internal systems
Tenant Liaison & Standards
Coordinate onboarding of new tenants, including documentation and welcome materials
Conduct regular inspections to ensure compliance with center standards
Manage tenant communication and requests via internal platforms
Develop and coordinate mystery shopping programs
Projects & ESG Initiatives
Coordinate internal projects (e.g., digitalization, customer services)
Support marketing-related operational projects, including seasonal decorations
Maintain and improve navigation tools within the center
Build partnerships to support sustainability initiatives
Key Performance Indicators (KPIs)
Effective management of financial securities and debt recovery
Timely and high-quality project delivery within budget
Strong audit performance and mystery shopping results
Efficient management of operational budget
Achievement of ESG and CSR targets
REQUIREMENTS
Previous experience in operations, retail, property management, or a similar environment
Strong organizational and coordination skills with the ability to manage multiple priorities
Good understanding of financial processes (invoicing, deposits, or debt collection)
Excellent communication skills and a customer-focused mindset
Proactive, detail-oriented, and solution-driven approach
Ability to work independently while collaborating with cross-functional teams
Fluency in Slovak and English
Experience with data analysis and reporting tools is a plus
INCO: “Cushman & Wakefield”