Job Title
Guest Relations Host
Job Description Summary
Job Description
Position Summary
As the face of our brand, the Guest Relations Host plays a pivotal role in creating a distinguished first impression for our most valued clients. This position delivers refined, personalized service from the moment guests arrive, ensuring each interaction reflects the prestige, professionalism, and core values of Standard Chartered International Commercial Bank. With a warm demeaner, meticulous attention to detail, and an unwavering commitment to excellence, the Guest Relations Host ensures every guest journey is seamless, memorable, and worthy of our brand’s reputation.
Duty and Responsibilities:
- Reception duties in a professional and courteous manner
Extend a gracious and professional welcome to all VIP guests, offering personalized assistance from arrival to departure.
Serve as a trusted point of contact between clients, VIP guests, and internal teams, fostering smooth communication.
Handle guest requests and concerns with diplomacy, composure, and a solutions-oriented approach, supporting relationship managers in follow-up actions.
Registration and greet internal and external guests in a professional manner
- Excellent customer servicing attitude and professional telephone manner
Answer calls with courtesy and efficiency, providing accurate information and proactive support.
Dealing the queries from clients
- Serving food & beverage to clients
Arrange and handle catering services/ tea services as required
Curate and replenish the beverage station, presenting refreshments in an elegant and appealing manner.
- Vendor management for coffee machine, ordering of office supplies, beverage and refreshments
Oversee procurement and precise inventory control of office and pantry supplies, maintaining impeccable accuracy.
Liaise with vendors, ensuring seamless service delivery and accurate access records.
- To assist in company events
- Check any furniture, fixtures and equipment faults and report to relevant party for prompt resolution
- Mail & Courier handling
- Maintain the reception area, meeting rooms and collaboration area are neat and tidy
To organize conference and meeting room bookings
Coordinate and assist the meeting room setup
Coordinate and prepare meeting rooms to exacting standards, ensuring facilities, amenities, and supplies are impeccably arranged.
- Assist in resetting the space if the tea lady is out
- Handle ad-hoc projects as assigned
Requirement:
- Prior Front Desk, Concierge, customer service or other hospitality experience preferred
- Adapt to communicate and engage with people from various cultures, background and levels
- Ability to solve problems in standard situations. Requires basic analytical skills
- Excellent customer servicing attitude and professional manner.
- Strong command of both Korean and English, in verbal and written communication.
- Able to work independently and proactive
Physical Requirements
- Ability to alternate between standing and sitting for extended periods.
- Comfortable operating office equipment and premium food & beverage service tools.
Key Competencies & Attributes
- Proactive Service Excellence – Anticipates guest needs and delivers service beyond expectations.
- Polished Communication – Exceptional interpersonal skills with a natural talent for conversation and active listening.
- Emotional Intelligence – Demonstrates empathy and poise in all guest interactions.
- Organizational Precision – Highly detail-oriented with outstanding coordination skills.
- Impeccable Professionalism – Embodies integrity, discretion, and a refined personal presentation.
- Grace Under Pressure – Maintains composure in fast-paced, high-profile situations.
- Operational Accuracy – Skilled in stock management and back-of-house logistics.
- Technological Savvy – Working knowledge/competency of Microsoft Office Suite (Outlook, Word, Excel & PowerPoint)is preferable.
INCO: “Cushman & Wakefield”