Job Title
Lobby Host
Job Description Summary
To provide an efficient and effective reception service, acting as the initial representative of clients to visitors in a friendly and helpful manner.
Job Description
Responsibilities:
- Be first POC to all visitors and client staff to the reception
- Respond to all visitor enquiries in a friendly and proactive manner
- Answer and direct telephone calls
- Sign in all visitors and issue/collect relevant security passes
- Manage meeting room bookings
- Taxi bookings for staff and visitors
- Maintain the delegate/visitor system
- Maintain a professional appearance at all times
- Carry out Meeting room checks, for tidiness and operational use
- Logging of facilities BIG tickets. (Facilities services requests tool)
- Escalate customer calls to appropriate managers and escalations team
- Any other ad-hoc duties as required by the FM team
- Support the Facilities team as required
- Coordinating mail flow in and out of office, managing mailroom
- Managing guest parking
Personal attributes:
- Previous experience in a reception or customer facing role
- Excellent verbal and written communication skills
- Experience of complaint handling procedures
- Attention to detail during periods of high workload
- Experience using Word, Excel and other common IT programmes
- Time-keeping and flexibility regarding shift times
- Able to work under pressure
- Working as an excellent team member but also able to work on own initiative
- PC Skills – Knowledge of Word, Excel, Outlook(Lotus Notes)
INCO: “Cushman & Wakefield”