Senior Administrator

Job Title

Senior Administrator

Job Description Summary

Responsible for providing support to management or fee-earner(s) as needed in an efficient and effective manner. Senior Administrator will work with the Director of Operations, Office Manager, Office Coordinator and fee-earners within the market to provide support and assist in strategic initiatives.

Job Description

Administration and Office Support:

· Assist in planning and coordination of basic travel arrangements

· Organize, assist, and lead internal meetings and events as required

· Evaluate and document innovative service delivery options and share insights across markets

· Use systems such as Workday

· Ensure company policies are followed

· Assist in coordinating internal priorities and tracking deliverables across active assignments

Track Opportunities, Listings, and Deal-Related Expenses:

· Maintain and update CRM system per guidelines with new opportunities by working with fee-earners and Project Coordinators

· Check for any conflicts/duplicates in opportunity ownership and escalate to Director of Market Operations, as needed

· Maintain tracking of expenses related to deals, using Commissions

· Maintain visibility into active deal pipeline (milestones, deadlines, status)

· Help ensure deal information is aligned across CRM, underwriting, and marketing materials

Accounting and CRM Systems:

· Track expense budgets for all deals and escalate to Director of Market Operations, as needed

· Update CRM upon closing of deals

· Work with Project Coordinator to collect necessary documentation and deliver to Revenue Accountant

Enter Expense Reports:

· Collect expense reimbursement documents, such as receipts, and other information from fee-earners, Associates, and/or Project Coordinators

· Attribute expenses to specific deals or other codes and track against deal budget

· Enter expense reports into Workday

Vendor Management / Administration:

· Enter all new local vendors into Workday and update data as needed

Coordinate Events and Conferences

· Coordinate catering, conference room space, invitations, and other event planning activities as needed

File Management:

· Maintain files, such as documents provided by operations staff, including Managing Principal or reference material (i.e., billing packages, which include lease, commission agreement and other pertinent client related files), vendor contacts, licensing info, COI, etc.

· Organizing deal files (Underwriting, marketing materials, leases, financials, comps)

· Ensuring materials are complete and up to date

Manage Phones:

· Answer and screen all incoming calls and relay messages

· Communicate with operations staff, fee-earners and Managing Principal

· Handle the calls with discretion per the request of the operations staff, fee-earners, and Managing Principal

Reporting relationship:

Role will report to the following:

· Office Manager or Market Director of Market Operations

Metrics:

Role will be evaluated on the following:

· Positive attitude

· Professionalism

· Efficiency and dependability

· Organization

· Customer service and people skills

· Desk and phone coverage

· Turnaround time

BACKGROUND EXPERIENCE and Competencies:

· High school diploma or GED

· 3-7 years of administrative support experience

· Front desk and/or office experience a plus

· Executive level professional support experience a plus

· Exposure to project and process management

· Proven ability in conflict resolution

· Excellent written, oral, and presentation skills

· Strong Microsoft Office Suite skills

· Ability to plan, organize, and manage processes

· Knowledge of department policies and guidelines

· Knowledge of HR practices and office administrative duties

· Exposure to commercial real estate or brokerage preferred

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $30.65 - $36.06

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email Accommodations@cushwake.com. Please refer to the job title and job location when you contact us.

INCO: “Cushman & Wakefield”