Job Title
HR Labor Relations Advisor (night shift)
Job Description Summary
This individual will provide end-to-end HR operational support to employees across the US and Canada, managing employee inquiries, maintaining payroll & benefits records in Workday, and supporting union and compliance audit activities. The role partners closely with HR stakeholders to deliver accurate, timely service and drive continuous process improvements.
Job Description
About the Role:
- Serve as an experienced HR Advisor supporting employees across the US and Canada within a large, complex organization.
- Manage end‑to‑end HR administrative and clerical activities, including timely and accurate responses to employee inquiries across multiple channels.
- Process and maintain employee deduction records in Workday (e.g., union dues, 401(k), voluntary and mandatory deductions) to support payroll accuracy and compliance.
- Prepare and support periodic union and compliance audits by gathering documentation, generating reports, and ensuring audit readiness.
- Collaborate with HR Centers of Excellence and stakeholders to meet SLAs/KPIs, support Tier 1 and Tier 2 cases, and contribute to process improvements and projects.
About You:
- Strong knowledge of HR practices across the full employee lifecycle, from hire through retirement, within a complex business environment.
- Proven experience using HR systems (preferably Workday), HR ticketing tools, JDE, and reporting for data accuracy and compliance.
- Ability to manage union-related processes, contractual requirements, and employer benefit payment reconciliation.
- Demonstrated customer service skills with the ability to communicate clearly via email, phone, chat, and messaging platforms.
- High attention to detail, strong documentation standards, and the ability to identify, resolve, and escalate issues effectively.
- Amenable to work at night, and during Philippine holidays.
Why join Cushman & Wakefield?
As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;
- Being part of a growing global company;
- Career development and a promote from within culture;
- An organisation committed to Diversity and Inclusion
We're committed to providing work-life balance for our people in an inclusive, rewarding environment.
We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities.
We have a vision of the future, where people simply belong.
That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status.
We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.
INCO: “Cushman & Wakefield”
