Job Title
Facility Executive - Technical
Job Description Summary
Job Description
Key Responsibilities
1. Breakdown & Complaint Management
- Attend and coordinate breakdown complaints related to:
- CCTV systems
- HVAC / Air-conditioning systems
- Electrical systems
- Plumbing systems
- Fire Alarm Systems (FAS)
- Portable DG Sets
- Other technical equipment and installations
- Coordinate with appropriate vendors/technicians for timely resolution of complaints.
- Monitor complaints from registration to closure and ensure compliance with defined TATs.
- Follow up on long-pending and critical complaints and escalate delays appropriately.
- Verify the completion and quality of rectification work before complaint closure.
2. Civil & General Maintenance
Coordinate and monitor civil maintenance activities, including:
- Seepage and leakage-related issues
- Tile repair/replacement
- Plaster and painting work
- Polishing work
- Carpentry activities
- Door handle and door closer repairs
- Glass door alignment and repair
- Chair and furniture repairs
- Minor civil and other maintenance-related activities
3. Preventive Maintenance (PPM)
- Monitor and ensure timely completion of scheduled PPM activities.
- Coordinate with vendors for PPM execution as per approved schedules.
- Track PPM completion and documentation.
- Identify PPM gaps and escalate deviations.
- Ensure PPM activities are completed within defined service windows.
4. Store & Vendor Coordination
- Maintain regular communication with Store Managers regarding technical issues and maintenance requirements.
- Coordinate with service partners and vendors for complaint resolution and scheduled maintenance.
- Obtain updates, quotations, reports, and closure details from vendors wherever required.
- Ensure vendor activities are carried out safely and as per agreed service standards.
5. Reporting & Compliance
- Maintain complaint and PPM trackers for assigned stores.
- Monitor SLA/TAT performance.
- Escalate critical issues and recurring equipment failures.
- Support preparation of technical MIS and operational reports.
- Ensure proper documentation of maintenance activities.
Key Skills & Competencies
- Basic to good knowledge of HVAC, electrical, plumbing, FAS, CCTV and DG systems.
- Understanding of civil and general maintenance activities.
- Strong vendor coordination and follow-up skills.
- Good communication and interpersonal skills.
- Ability to manage multiple complaints simultaneously.
- Strong problem-solving and escalation management skills.
- Basic knowledge of MS Excel and reporting.
- Ability to work under pressure and meet defined TATs.
Qualification & Experience
- Diploma / ITI / Graduate in Electrical or related technical discipline preferred with 5-6 years for Diploma/Graduate holder & 8-10 years for ITI.
- Relevant experience in Facility Management, Retail, Commercial Facilities or Maintenance Operations preferred.
- Experience in multi-location/store operations will be an added advantage.
Key Performance Indicators
- Breakdown complaint closure within defined TAT.
- PPM completion within scheduled timelines.
- Reduction in long-pending complaints.
- Vendor response and service quality.
- Store satisfaction and operational support.
- Compliance with maintenance processes and reporting requirements.
INCO: “Cushman & Wakefield”
