Job Title
Facility Executive - Soft Services
Job Description Summary
Job Description
• Manage/Supervise and monitor Soft Service aspect for HDFC – Zenith House Mahalaxmi facilities including Housekeeping, Horticulture, CRM activity, Pest Control, Waste Management and any other activity as instructed by HDFC SPOC under purview of Contract.
• Conduct Helpdesk Ticket Analysis and submit weekly reports with challenges to close the same .
• Inspect Documentation on Request/Complaints log record. Ensure proper follow up and completion on rectification works/pending requests and report to customer as per SLA.
• Stringent follow up of requests & complaints from HDFC staff stationed at the building to HDFC SPOC .
• Monitor and Supervise site related Soft Services Documentation checklists pertaining to Daily/Weekly /Monthly are maintained by staff.
• Coordinate with onsite team/ vendor on closures of Soft Services SNAGs on weekly basis.
• Advise Site FM on additional purchase required for enhancement of services at the site .
• Supervise process of Housekeeping is followed to ensure a clean, health & hygienic working environment.
• Conduct Training for vendor staff for enhancement of Soft Service experience at the site.
• Conduct Monthly Risk Assessments of all Soft Service activities
• Mange all relevant Report – Daily/Monthly/MMR/HBR are prepared and submitted to management.
• Implementing best practices / innovation and sharing report on time
• Check on pest control service effectiveness
INCO: “Cushman & Wakefield”
