Job Title
Executive - Facility
Job Description Summary
Manage day-to-day soft service operations across academic blocks, administrative areas, hostels, common areas, cafeterias, event spaces and other campus facilities. • Plan and coordinate housekeeping activities, manpower deployment, attendance, work allocation, inspections and timely closure of service gaps. • Ensure critical room cleaning and hygiene standards are consistently maintained, including classrooms, laboratories, VIP areas, meeting rooms, auditorium, seminar halls, lounges and other high-priority areas. • Coordinate end-to-end event management support including event readiness, venue setup, cleaning, manpower deployment, furniture shifting, signage/support arrangements, event-day operations and post-event restoration. • Prepare and maintain weekly and monthly reports, Excel trackers and PPT presentations covering operations, manpower, service quality, events, complaints and action plans. • Support monthly invoicing activities by coordinating supporting documents, attendance/service records and vendor-related inputs. • Coordinate vendor management including service follow-up, performance monitoring, documentation and timely closure of vendor related issues. • Conduct regular quality inspections, monitor client feedback, resolve complaints and drive proactive service improvement and accountability. • Good working knowledge of MS Excel and PowerPoint, with ability to prepare weekly/monthly reports, trackers and presentations. • Exposure to invoicing support, documentation and vendor coordination/management. • Proactive, service-oriented and accountable, with good team supervision, problem-solving and follow-up skills
Job Description
- To ensure Housekeeping muster, deployment and make sure to acknowledge on the register for any penalties/comments for the improvement in housekeeping services
- To ensure that the housekeeping duty manager or housekeeping in-charge of the facility is being updated on TR/VIP visits.
- To ensure that the housekeeping related issues are discussed with housekeeping team on priority for the shift and ensure there is an action and tracking for the issue closure
- To ensure a facility walk through to check on all rest rooms, common areas, development areas for the quality of the housekeeping services
- To discuss and assist facility manager on monthly basis on the vendor performance matrix
- To ensure upkeep of Pantry equipment & reprographic equipments at all times and take necessary actions.
- To ensure all such communication is entered in the Technical team/HK team log book to inform the next shift person.
- To make facility tour and list out all such actions needed.
- Prepare weekly rosters for Helpdesk, Front Office, and Mail Room and communicate in advance to the team.
- To adhere to Policies, Processes & procedures and also the statutory documents.
- To adhere to SLA & KPI as agreed.
- To coordinate with Engineering team for any such issues that needs their help.
- Provides daily oversight of the Space Administration Office. This office resolves various space related issues such as key requests, work orders, small projects, relocations, conference room reservations, environmental conditions etc
- Evaluates building and space uses and, after appropriate consultation, determines space allocations and assignments.
- Creates, coordinates, and facilitates business processes for maintaining accurate space information;
INCO: “Cushman & Wakefield”
