Job Title
Facilities Executive - Soft Services
Job Description Summary
This role is to maintain client satisfaction with delivery of Facility Management services and support programs to increase customer satisfaction
Job Description
About the Role:
- Meet or exceed site Key Performance Indicators (KPIs); monitor Service Level Agreements (SLAs) monthly to identify potential challenges and plan corrective actions accordingly
- Manage SURF tickets, ensuring timely monitoring and resolution with appropriate corrective actions
- Monitor staff deployment, coordinate with vendors to meet site-specific requirements, and validate vendor staff attendance
- Briefings and conducting training sessions to ensure staff are well-informed and properly trained
- Prepare Procurement Strategy and Tender Evaluation Plan for approval by the client
About You:
- Intermediate to Advanced experience in Facilities management is essential
- Previous experience in a similar field is mandate to manage the role
- Experience within the IFM is advantageous
- Strong written and oral communication skills
- High attention to detail and the ability to operate in a fast-paced environment
Why join Cushman & Wakefield?
As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;
- Being part of a growing global company;
- Career development and a promote from within culture;
- An organisation committed to Diversity and Inclusion
We're committed to providing work-life balance for our people in an inclusive, rewarding environment.
We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.
INCO: “Cushman & Wakefield”
