Job Title
Operations Manager
Job Description Summary
Lead a technical facilities operations team across a major client portfolio, driving performance, safety and service excellence.
Job Description
Auckland, New Zealand | Full-Time
Lead multidisciplinary trade teams on a major account
Influence operations, strategy and commercial outcomes
Join a global leader with strong career development opportunities
About the Role
We have an exciting opportunity for an experienced Operations Manager – Facilities Services to lead the delivery of maintenance and project services across a large and complex client environment.
Based onsite in the CBD, you will be responsible for overseeing multidisciplinary teams across Electrical, Plumbing, HVAC and Carpentry services, ensuring exceptional service delivery while meeting contractual, commercial, safety and operational objectives.
This is a highly visible leadership role where you'll drive operational excellence, foster strong client partnerships, and create a high-performance culture focused on safety, quality and continuous improvement, and innovation.
Key Responsibilities
Lead the day-to-day delivery of facilities maintenance and minor works services
Ensure contractual obligations, KPIs, and service level agreements are consistently achieved
Oversee planned, preventative, reactive, and corrective maintenance programs
Manage operational performance through effective planning, scheduling, and resource allocation
Build and maintain strong relationships with clients and key stakeholders
Lead, coach, and develop supervisors, technicians, tradespeople, and subcontractors
Drive a strong safety-first culture and ensure compliance with all regulatory requirements
Manage operational budgets, profitability, labour utilisation, and contract performance
Identify and deliver revenue growth and service improvement opportunities
Oversee subcontractor and supplier performance to ensure quality and compliance
Drive continuous improvement initiatives across systems, processes, and service delivery
About You
8+ years' experience in facilities management, building services, maintenance services, or a related operational environment
Proven experience leading multidisciplinary trade teams
Strong understanding of Electrical, Plumbing, HVAC and Carpentry service delivery
Demonstrated success managing complex service contracts and multi-tier client relationships
Strong commercial acumen with budget and financial management experience
Excellent stakeholder engagement and communication skills
Strong problem-solving and decision-making capabilities
Ability to think strategically while remaining hands-on and actively supporting frontline teams when needed
Full New Zealand Driver License
About Cushman & Wakefield
Cushman & Wakefield is a global leader in commercial real estate services, with 50,000+ employees across 60 countries. In New Zealand, we partner with some of the world’s leading organisations to deliver innovative property solutions across office, retail, industrial and logistics assets.
Our strength lies in our collaborative approach, deep market insight and ability to integrate services to deliver exceptional outcomes. We are driven by a client-first mindset and a commitment to excellence, empowering our people to think differently and create value at every stage of the property lifecycle.
What We Offer
Leadership role on a high-profile and prestigious client account
Opportunity to lead a diverse trades team
Exposure to complex facilities and operational environments
Strong career progression opportunities within a global organisation
Collaborative and supportive team environment
Opportunity to drive innovation, operational excellence and continuous improvement
Diversity & Inclusion
At Cushman & Wakefield, we are committed to fostering a diverse, inclusive, and respectful workplace. We welcome applications from people of all backgrounds and experiences and are dedicated to creating an environment where everyone can thrive.
INCO: “Cushman & Wakefield”
