Job Title
Data Centre Project Account Lead (Johor)
Job Description Summary
Job Description
Data Centre Operations
Lead 24x7 onsite data centre operations across the technical, FM, security, asset, network, and server delivery workstreams, ensuring continuous availability of critical infrastructure.
Oversee routine checks, preventive maintenance coordination, and fault management for critical electrical, mechanical, and network systems.
Support customer onboarding, site access, and execution of MOPs/SOPs/EOPs
Act as the primary onsite operational escalation point, ensuring strict adherence to internal SOPs and technical standards across all site activities.
Facilities Management
Oversee and coordinate facility infrastructure operations.
Coordinate preventive and corrective maintenance plans with Data Centre Provider operations teams, including review and validation of MOPs and SOPs.
Liaise with DC Providers for all planned and unplanned M&E maintenance activities impacting live environments.
Consolidate and monitor maintenance schedules across supported data centres, and manage change requests via the organisation's change management process.
Account Oversight
Responsible for account management and client relationships.
Oversees compliance, audits, and KPI tracking
Security & EHS
Implement physical security procedures, access control, and visitor management, and oversee 24x7 manned security operations, CCTV monitoring, and incident logging.
Monitor and manage contractors, vendors, and suppliers onsite, including conducting safety audits, toolbox talks, and training.
Support security system health checks (CCTV, Access Control, Intrusion, Intercom, Key Cabinets) and coordinate vendor maintenance and troubleshooting.
Travel between data centres as required (40–50km apart) to provide operational and security support.
Network & Server Delivery
Collaborate with cabling vendors, DC providers, telco providers, and contractors to ensure tasks are completed to schedule.
Coordinate with supply chain, cabling vendor, DC operations, and asset management teams to ensure smooth server delivery, closely monitoring progress against daily SLAs.
Reliability, Incident & Risk Management
Own operational incidents, problem, and change management processes, providing rapid response and escalation for critical facility, security, and network incidents.
Monitor operational KPIs and availability targets to proactively mitigate risk.
Deliver regular operational performance reports covering progress, incidents, and closure of action items to relevant stakeholders.
People & Vendor Management
Manage and supervise data centre engineers, technicians, and operational vendors, ensuring shift coverage, on-call rosters, and succession planning.
Drive continuous improvement initiatives across safety, reliability, and operational efficiency, including process automation and tooling enhancements.
Requirements:
Minimum 5 years of experience in mission critical/data centre field
Diploma or Bachelor’s Degree in Computer Science, IT, Telecommunications, Network Engineering.
Proven experience leading incident response and operational risk management, including post-incident reviews and continuous service improvement.
Expertise in maintenance planning, reliability engineering, and capacity management, with experience supporting hyperscale or colocation data centre operations.
Experience managing managers or senior engineers, including recruitment, training, and succession planning for operational teams.
Familiarity with PTW, LOTO, RA, EOP, SOP, PPM, and other industry-standard data centre operational frameworks and documentation.
Data Centre Certification such as CDCP / DCP / ITIL would be advantageous.
INCO: “Cushman & Wakefield”
