Job Title
Associate
Job Description Summary
Job Description
Client Interaction & Account Management
• Handle inquiries from prospects, clients, and brokers via phone and email.
• Coordinate property tours and distribute marketing and transaction packages.
• Manage client activity for specific accounts and transactions.
• Assist with relationship management and required reporting.
• Maintain and manage client databases.
• Use web-based software for standardized reporting under team guidance.
• Collaborate with GOS and Market Leadership to support account development opportunities.
Client Reporting
• Coordinate and implement reporting requirements using transaction management software.
• Maintain collaborative worksites using proprietary and market standard tools.
• Collect and enter transaction and portfolio data, ensuring completeness and accuracy.
• Provide technical support and guidance to agents, partners, and clients to maximize reporting tool usage.
• Prepare detailed and value added reports and calculations for transactions.
• Develop reporting frameworks for Rebates and Bonus programs.
Finance & Transaction Support
• Organize and prepare transaction documentation, including confidentiality agreements, offers, listing agreements, and closing documents.
• Track critical deadlines for offers, bids, and responses, including preparing a Summary of Critical Dates.
• Prepare research reports using platforms such as Site Solutions, RealNet, and landlord vacancy data.
• Abstract leases and draft proposals.
• Draft and route client documents, including Requests for Service Agreements and Broker Engagement Letters.
• Manage revenue projections and transaction tracking.
• Monitor and escalate project timeline variances as required.
• Manage new projects and renewals, coordinating with C&W and third party brokerage resources.
• Lead and provide strategic guidance during transaction processes.
• Conduct post mortem reviews or client surveys to support continuous improvement.
• Submit and track agent expenses, including BDA submissions.
Administration & Coordination
• Implement marketing strategies, including social media management.
• Compile and update landlord activity reports and transaction pipelines.
• Prepare and research market surveys based on client requirements.
• Coordinate marketing programs for listings, including advertisements, direct mailers, email campaigns, flyers, postcards, and newsletters.
• Create listing proposals and pitches, including print finishing (printing and binding).
• Manage agent deadlines, meetings, tasks, and client interactions.
• Modify and format process documents to meet specific client requirements.
• Maintain process documentation and playbooks tailored to client needs.
• Monitor all aspects of the Transaction Management process using multiple tools.
• Maintain and update databases (e.g., Engage) with landlord, tenant, property, and prospect information.
• Perform clerical tasks such as data entry, filing, telephone support, courier coordination, and mailings.
• Manage special projects and miscellaneous requests from the brokerage team.
Qualifications & Skills
• Commercial Real Estate License
• High attention to detail and accuracy, Strong organizational, communication, and time management skills
• Ability to manage multiple priorities in a deadline driven environment
• Proficiency in Microsoft Office and web based reporting platforms
• Professional client service mindset
• Interest in commercial real estate or brokerage services
The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.
The company will not pay less than minimum wage for this role.
The compensation for the position is: $ 42,500.00 - $50,000.00
Cushman & Wakefield is committed to equity in employment and our goal is to have a diverse, inclusive, and barrier-free workplace. If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process, please email your request to [email protected]. Please refer to the job title and job location when you contact us.
Cushman & Wakefield s’engage à respecter l’équité en matière d’emploi. Notre objectif est d’offrir un milieu de travail diversifié, inclusif et exempt d’obstacles. Si vous êtes une personne handicapée et que vous avez besoin de recevoir l’offre d’emploi dans un autre format ou d’accéder à toute autre mesure d’adaptation au cours du processus d’embauche, veuillez soumettre votre demande par courriel à [email protected]. Veuillez mentionner le titre de poste et le lieu de travail au moment de communiquer avec nous.
INCO: “Cushman & Wakefield”
