Job Title
Janitorial Account Manager
Job Description Summary
The Account Manager oversees day-to-day custodial and support services within a higher‑education campus environment in Ontario, ensuring operational excellence, strong client satisfaction, and a safe, compliant workplace. This leadership role is responsible for customer service delivery, workforce leadership, and Environmental Health & Safety (EHS). The Account Manager ensures contractual service levels are met while fostering a Safety-First culture and delivering high‑quality campus experience for students, faculty, and staff.
Job Description
Key Responsibilities – Operations & Service Delivery
• Manage custodial operations across multiple campus buildings
• Ensure services meet contractual KPIs and quality standards
• Conduct inspections and implement corrective actions
• Oversee staffing, scheduling, and workforce planning
• Support event setups and campus logistics
• Manage supplies, equipment, and vendor coordination
• Monitor budgets and cost controls
Key Responsibilities – Customer Service & Client Relations
• Act as primary client contact for custodial services
• Respond to service concerns and escalations promptly
• Lead client meetings and performance reviews
• Solicit feedback and drive service improvements
• Maintain a visible and professional presence on campus
Key Responsibilities – Leadership & Team Development
• Lead and coach supervisors and frontline staff
• Support recruitment, onboarding, and performance management
• Deliver training and development initiatives
• Foster engagement, accountability, and inclusion
• Reinforce service excellence and safety culture
Environmental Health & Safety (EHS)
• Promote a Safety First, Zero Incident culture
• Ensure compliance with Ontario OHSA and company policies
• Support safety training and awareness programs
• Conduct safety audits, inspections, and hazard evaluations
• Maintain safety documentation and regulatory records
• Participate in risk assessments and corrective action plans
• Support emergency response planning
• Investigate incidents and implement corrective actions
• Participate in Joint Health & Safety Committee activities
• Track and report safety KPIs and trends
• Liaise with third‑party injury management providers
Qualifications – Education & Certifications
• Post‑secondary education, or professional training in facilities management, safety, risk preferred
• Joint Health & Safety Certification Training, Part 1 and 2 would be an asset.
Qualifications – Experience
• 5+ years in facilities or custodial management
• 3+ years in safety, compliance, or risk management roles, including training.
• Experience in a multi‑building or campus environment preferred
Qualifications – Knowledge & Skills
• Strong understanding of Ontario OHSA legislation
• Proven leadership and people‑management skills
• Excellent customer service and communication abilities
• Strong investigative and problem‑solving skills
• Experience with audits and compliance programs
• Ability to manage multiple priorities
Working Conditions
• Campus environment covering multiple buildings
• Mix of office, workshops, arena spaces, and outdoor conditions
• Light to moderate lifting occasionally required
• 24/7 operation environment – schedule flexibility required
• On‑call availability for emergencies
C&W Services uses artificial intelligence (AI) tools to assist in screening and assessing applications. All hiring decisions are reviewed and confirmed by our recruitment team.
This posting is for a new position.
The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.
The company will not pay less than minimum wage for this role.
The compensation for the position is: $ 72,250.00 - $85,000.00
C&W Services is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity, protected veteran status or any other characteristic protected by law.
Cushman & Wakefield is committed to equity in employment and our goal is to have a diverse, inclusive, and barrier-free workplace. If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process, please email your request to [email protected]. Please refer to the job title and job location when you contact us.
Cushman & Wakefield s’engage à respecter l’équité en matière d’emploi. Notre objectif est d’offrir un milieu de travail diversifié, inclusif et exempt d’obstacles. Si vous êtes une personne handicapée et que vous avez besoin de recevoir l’offre d’emploi dans un autre format ou d’accéder à toute autre mesure d’adaptation au cours du processus d’embauche, veuillez soumettre votre demande par courriel à [email protected]. Veuillez mentionner le titre de poste et le lieu de travail au moment de communiquer avec nous.
INCO: “C&W Services”
