Job Title
Junior Operations Analyst
Job Description Summary
This role provides business and client support services, including incident resolution, technology adoption assistance, and white-glove support for executives. Additional duties include training end users, supporting business-as-usual systems, assisting with data migration in relation to support, designing support materials, and delivering system presentations. The position ensures adherence to corporate standards, safety procedures, and internal processes while supporting various operational and technical initiatives across the organization. The role supports cross-functional operational excellence by partnering with stakeholders to ensure programs, processes, and strategies align with overall goals. Responsibilities include assisting in analyzing workflows, conducting audits, and developing recommendations to enhance efficiency and quality. The position manages and maintains complex database applications, creates operational standards and playbooks.
Job Description
Responsibilities:
- Resolve incidents from first line of support as well as the internal tech/genius bar and assist end users with technology adoption when applicable.
- Incident resolution must be done in alignment with internal incident, change, configuration, and project management processes while adhering to established Service Level Agreements.
- Training end-users and assisting with deployment of new technology.
- White Glove support for company executives.
- Client Support Service - provide client support and advisory services
- BAU system support – provide system support on various applications for internal and external clients
- Possess strong knowledge of Microsoft Office 365 applications
- Ensure corporate standards and internal company processes and systems are leveraged.
- Comply with all company and account safety procedures, including completing all required C&W Trainings as scheduled annually.
- Maintain data integrity by conducting regular quality checks and correcting discrepancies.
- Execute functional, regression, and user acceptance testing (UAT) on system enhancements and new features.
- Develop and deliver clear, engaging system presentations to internal teams, highlighting key features, workflows, and best practices.
- Assess user understanding through walkthroughs, practice scenarios, and follow‑up support to reinforce learning.
- Work cross-functionally with stakeholders and business partners to ensure goal-oriented programs and operational strategies align with goals, leveraging internal company-wide resources and advocating, supporting, and increasing adoption of account-wide initiatives.
- Dissect processes and information to construct clear findings resulting in improvement recommendations, such as designing changes to a functional unit’s workflow and influencing others to buy in on those changes.
- Conducts audits and inspections and documents the organization's processes to ensure performance and adherence to quality requirements
- Ability to work in and maintain complex database applications (for example, SharePoint sites, BI dashboards).
- Development of operational standards/playbooks / operating manuals for all aspects of the client workplace.
- Understanding clients’ requests and maintaining the skills, knowledge, and know-how to clarify requests to deliver desired results.
Qualifications:
- Bachelors Degree in technical area preferred
- 1-3 years experience in client facing support role
- Good organizational skills, meeting deadlines and team player.
- Skew towards accuracy, proactive and attention to details.
- Analytical skills and aptitude for data and operational process
- Ability to translate technical details from different customer contexts
- Ability to work under pressure and ask for support when required.
- Proficiency in Word and Excel.
Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.
The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.
The company will not pay less than minimum wage for this role.
The compensation for the position is: $ 61,200.00 - $72,000.00
Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email Accommodations@cushwake.com. Please refer to the job title and job location when you contact us.
INCO: “Cushman & Wakefield”
