Job Title
Facility Manager
Job Description Summary
Manage end-to-end facility operations, including hard & soft services, vendors, budgets, PPM, compliance and workplace services, ensuring seamless operations and SLA/KPI adherence.
Job Description
Principal Goals
- Achieve timely and efficient delivery of Facility Management services to Client.
- Support business needs in accordance with the SOW, Service Levels and Key Performance Indicators.
Duties and Responsibilities
- Establish FM Operational procedures and roll out the same for site staff.
- Plan and manage the budgets for Facilities in coordination with Client.
- Review the maintenance/service practices of M&E Contractors to deliver quality work
- practices in line with the manufacturer’s recommendations.
- Ensure for smooth operations of all FM services (Janitorial , M & E , Workspace
- management, café operations, Helpdesk, soft services pertaining to the facility. Highlight if
- any issues/challenges to Client and take support for necessary remedial actions.
- Plan for critical spares list for all installations as per manufacturer’s recommendations and
- manage inventory.
- Responsible for development of all maintenance related schedules and shutdowns in
- consultation with Client / OEMs
- Periodically inspect the logbooks, checklists and PPM schedules for better management of
- systems & processes.
- Work towards the minimum down time and set up practices to ensure the delivery of
- seamless service to Client.
- Coordination with Building landlord for any infrastructure related support, energy bills etc.
- Initiate Energy management programs to reduce the cost on utilities in coordination with
- client.
- Responsible for weekly & monthly reports on facility operations for Client.
- Management of service partner staffs responsible for overall upkeep of the facilities including
- for reception area and other common areas, common toilets in most hygienic conditions.
- Management of all M & E support staffs also as well.
- Daily inspection/walk through of floor for cleanliness and hygiene and take corrective actions
- as accordingly.
- Ensuring availability right quality and quantity of cleaning material (spares & consumables) at
- all times.
- Tracking facility operating expenses and ensures it is within budget.
- Management of Housekeeping services, Pest Control, Indoor plants, Security services, food
- vendors, AMC’s, M & E vendors and other 3rd party vendors engaged through client.
- Train and upgrade skills of team members in housekeeping and M & E and Measure
- effectiveness of these trainings for future corrective actions.
- Apply and follow the contractual obligations, policies and procedures.
- Maintain safe environment for all facility employees, contactors & visitors.
- Adherence to the KPI
- Preparing Month management report and submit to Client.
- Cafeteria management.
- Vendor service partner management and 3rd party vendor management & coordination.
- Monthly measurement of achievement of Key Performance Indicators and preparation of
- Monthly Reports on or before agreed date every month for the previous month.
- Overseeing technical operation and ensure PPM is carried out as per the schedule.
- Co-ordination with OEM/AMC vendor for any breakdown and maintenance calls, ensure
- escalation matrix is followed religiously.
- Timely management reporting with respective stake holders and operation manager.
- Effective inventory management & control.
- Energy management & tracking in coordination with building maintenance support team.
- Regular training for sub vendor staffs as per the schedule.
Why join Cushman & Wakefield?
As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;
- Being part of a growing global company;
- Career development and a promote from within culture;
- An organisation committed to Diversity and Inclusion
We're committed to providing work-life balance for our people in an inclusive, rewarding environment.
We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.
We have a vision of the future, where people simply belong.
That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.
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