Job Title
Senior Executive - MIS
Job Description Summary
This role is responsible for managing and optimizing Management Information Systems (MIS), reporting, and data administration to support effective property operations and decision-making. Key responsibilities include preparing accurate and timely operational, financial, billing, collections, utility, vendor, asset, and complaint management reports; maintaining databases and records for residents, tenants, vendors, and staff; supporting billing reconciliation, collections tracking, audits, and compliance requirements; monitoring service performance and operational trends; and coordinating with cross-functional teams to ensure data integrity and timely reporting. The role also drives process improvements through report automation, standardization, data quality enhancement, and implementation of new MIS tools, while ensuring adherence to service level agreements, audit standards, and key performance indicators related to reporting accuracy, timeliness, and operational effectiveness.
Job Description
MIS & Reporting
- Prepare and circulate daily, weekly, and monthly MIS reports within defined timelines.
- Maintain accurate dashboards for occupancy, collections, maintenance, complaints, and utility consumption.
- Ensure 100% accuracy of reports with minimal errors.
Data Management
- Maintain and update resident, owner, tenant, vendor, and staff databases.
- Ensure timely data entry and validation in ERP/MIS systems.
- Maintain proper digital and physical records.
Billing & Collection Support
- Support generation of maintenance invoices and utility bills.
- Reconcile billing data and collection reports.
- Assist in tracking outstanding dues and preparing ageing reports.
Complaint & Service Request MIS
- Generate reports on complaint status, TAT (Turnaround Time), and closure rates.
- Track recurring issues and provide trend analysis to the Property Manager.
- Maintain complaint registers and service records.
Vendor & Contract MIS
- Maintain vendor master data and contract records.
- Prepare reports on vendor payments, work orders, and contract renewals.
- Support vendor performance tracking.
Financial MIS
- Prepare monthly expense reports, budget vs. actual analysis, and payment trackers.
- Support audits by providing required reports and documentation.
- Ensure timely reconciliation of financial data.
Utility & Asset MIS
- Maintain records of electricity, water, DG fuel, gas, and other utility consumption.
- Generate monthly utility analysis reports.
- Maintain asset inventory and movement records.
Compliance & Documentation
- Maintain statutory and operational documentation.
- Ensure all reports and records are available for internal and external audits.
- Archive documents as per company policy.
Coordination & Communication
- Coordinate with Facility, Engineering, Housekeeping, Security, Accounts, and Helpdesk teams for data collection.
- Share timely reports with management and corporate office.
- Respond promptly to data and report requests.
Process Improvement
- Identify opportunities to automate reports and improve reporting efficiency.
- Standardize report formats and improve data quality.
- Support implementation of new MIS tools and systems.
Key Performance Indicators (KPIs)
- 100% on-time submission of daily, weekly, and monthly MIS reports.
- ≥99% data accuracy.
- Billing reports generated within defined timelines.
- Zero critical audit observations related to MIS.
- Resident, vendor, and asset databases updated within 24 hours of changes.
- Monthly dashboards shared on schedule.
- Report request turnaround time within agreed SLA.
- Continuous improvement initiatives implemented for reporting efficiency.
INCO: “Cushman & Wakefield”
