Job Title
Welcome Host (EMEA Grade - Graduate)
Job Description Summary
Job Description
Cushman & Wakefield is seeking an enthusiastic, professional, and customer-focused individual to join our Front of House team as a Welcome Host at 67 Lombard Street. This is an exciting opportunity to gain valuable experience within a leading global real estate firm while working in a landmark property that is undergoing a significant refurbishment programme, elevating the building into a premier office destination.
We are looking for a confident and ambitious individual who is passionate about delivering exceptional customer experiences and wants to build a career within a corporate environment. As the face of the building, you will play a key role in creating outstanding first impressions, supporting occupiers and visitors, and helping to foster a vibrant and connected workplace community.
This is an excellent entry-level opportunity offering comprehensive one-to-one training, ongoing support, and development from experienced colleagues within Cushman & Wakefield.
Working Hours: 45 hours per week, Monday to Friday, 8:00am to 6:00pm.
Key Responsibilities
Deliver Outstanding Front of House Services
Welcome all occupiers, visitors, and guests, ensuring every arrival and departure experience is warm, professional, and memorable.
Act as the primary point of contact for occupiers and visitors, providing assistance, information, and support.
Maintain exceptional presentation standards throughout the reception and lobby areas.
Manage visitor arrivals, access procedures, and building protocols efficiently and professionally.
Provide concierge-style services, including local recommendations, transport arrangements, and amenity bookings.
Occupier Engagement & Community Experience
Build strong relationships with occupiers, guests, contractors, and colleagues to create a welcoming and engaging environment.
Support activities and initiatives that promote wellbeing, community engagement, and use of the building's amenities.
Keep occupiers informed of building activities, updates, and works that may impact their experience.
Administration & Building Support
Monitor, action, and respond promptly to emails received through the site mailbox.
Maintain and submit monthly site reports as required.
Liaise with building contractors and support communication regarding works being undertaken within the property.
Handle telephone calls, correspondence, and occupier enquiries efficiently and professionally.
Operational Excellence
Adhere to all Cushman & Wakefield procedures relating to Health & Safety, Security, and Building Access Control.
Report any building, security, or health and safety concerns to the Building Manager promptly.
Support the wider building management team to ensure the smooth day-to-day operation of the property.
Knowledge & Experience
Previous experience within a customer-facing, reception, hospitality, retail, or concierge environment.
Passion for delivering exceptional customer service and creating memorable experiences.
Strong interpersonal skills with the ability to build effective relationships with a variety of stakeholders.
Excellent verbal and written communication skills.
Confident using Microsoft Office and other workplace technologies.
Highly organised, proactive, and able to multitask in a busy environment.
A positive attitude and genuine desire to develop a career within a corporate setting.
Education & Qualifications
Strong command of spoken and written English.
GCSE-level education (or equivalent) preferred.
Qualifications in Hospitality, Customer Service, Business Administration, or a related field would be advantageous but are not essential.
A commitment to learning, personal development, and maintaining high professional standards.
What We Offer
An excellent entry-level opportunity within a globally recognised real estate organisation.
Full one-to-one training and ongoing support from experienced colleagues.
Exposure to a prestigious corporate environment and premium commercial property.
Opportunities to develop your skills and build a long-term career with Cushman & Wakefield.
A collaborative and supportive working culture focused on personal growth and success.
Apply Today
If you're looking to start or develop your career in a professional corporate environment and have a passion for customer service, we'd love to hear from you. Join Cushman & Wakefield and become part of a team dedicated to delivering exceptional experiences while helping shape the future of one of London's most exciting office destinations.
Cushman & Wakefield is an equal opportunity / affirmative action employer. All qualified candidates will receive consideration for employment without regard to ethnicity, gender, gender identity or expression, sexual orientation, age, disability, religion, marital status, or any other legally protected characteristic. Cushman & Wakefield is committed to equity in employment, and our goal is to have a diverse, inclusive and barrier-free workplace. If you are a person with a disability and need any other accessible accommodations during the hiring process, you are invited to bring this to the Talent Acquisition Advisor’s attention once they have made contact.
INCO: “Cushman & Wakefield”
