Job Title
Senior Specialist, Global Mobility
Job Description Summary
Job Description
POSITION PURPOSE
The Global Mobility (GM) Specialist is responsible for the regional delivery of global mobility governance and consulting services to People Partners and Line Managers across their designated region, on all Global Mobility matters. This role will respond to GM queries/requests and help facilitate and manage international job moves into and out of their region, in alignment with the C&W policy and best practice. Key skills required to be successful in this role are exceptional communication skills—especially in a virtual environment, strong connection and relationship skills that enable and educate People Partners and managers on GM policies and practice. This role reports to the aligned regional People Services Director but has a matrix reporting line to the Senior Manager, Global Mobility. For the Americas region, this role will also have responsibility for the management of the US domestic relocation program, advising People Partners and Line Managers against the local policies.
The Global Mobility Specialist will utilize the relevant technology to manage GM cases and store employee relocation data. And will utilize this data for metrics and reporting analytics.
KEY ACCOUNTABILITIES
Key Responsibilities:
Own end-to-end case management for regional employee moves (intake → assessment → delivery → closeout)
Serve as the first point of contact for employees, managers, and People Partners on mobility inquiries and triage
Apply global mobility policy and regional legal/tax/immigration requirements accurately; flag exceptions and risks early
Coordinate vendors (immigration, relocation, tax, payroll, destination services) and hold them to SLAs, quality, and timelines
Provide clear guidance on costs, approvals, required documentation, and expected timelines to stakeholders
Maintain accurate case documentation and data in the case management/HR systems; ensure audit-ready files
Partner with Reward/Payroll/People Services to execute changes correctly (pay, allowances, benefits, deductions, reporting)
Manage issue resolution and escalations, including stakeholder updates and root-cause follow-up
Monitor compliance and employee experience across the lifecycle (privacy, record retention, policy adherence, service quality)
Produce regular reporting on volume, cycle time, spend, exceptions, and risks; recommend process improvements
Support regional rollout and adoption of global mobility processes, templates, and communications
Contribute to continuous improvement: identify recurring friction points, propose fixes, and standardize best practices
NA only - manage the end-to-end process for U.S. domestic relocations, covering policy development, vendor coordination, and complete move management.
JOB REQUIREMENTS & QUALIFICATIONS
Education
Bachelor’s degree (HR, Business, International Relations or similar) or equivalent experience
Experience
3–7 years of Senior HR operations or global mobility experience (in-house mobility, relocation, immigration, or a mobility services provider)
Demonstrated experience managing multiple concurrent cases with tight deadlines
Preferred
Experience coordinating vendors and cross-functional partners (tax, payroll, comp/benefits, HR ops)
Exposure to regional immigration and employment considerations (partnering with counsel/vendor, not acting as counsel)
Knowledge
Strong policy interpretation skills and comfort managing exceptions via an approval process
Data privacy and documentation discipline (GDPR/record retention mindset)
Preferred
Working knowledge of mobility lifecycle components: relocation, immigration, tax briefing, comp/allowances, payroll impacts, benefits coordination
Skills
High-touch stakeholder management (employees, managers, People Partners) with clear, calm communication
Strong operational execution: prioritization, follow-through, risk/issue tracking
Analytical comfort: interpreting mobility data, spend, cycle time, exceptions; identifying process improvements
Strong written communication (emails, guidance notes, case updates) and documentation quality
Proficiency with MS Office (Excel/PowerPoint/Teams) and HRIS/case management tools (Workday exposure a plus)
Core competencies / behaviours
Customer service mindset with sound judgment and boundaries
Attention to detail without losing pace
Collaborative, inclusive working style across cultures and time zones
Comfortable operating with ambiguity and escalating early when risk is rising
JOB PHYSICAL REQUIREMENTS
Involves work of a general office nature; typically includes extended periods of sitting and/or operation of a computer for up to 8 hours a day
Regularly required to talk, hear, and use hands and fingers to write and type
Ability to speak clearly so others can understand you
Ability to read and understand information and ideas presented orally and in writing
Ability to communicate information and ideas in writing and orally so others will understand
Regularly required to utilize vision abilities, allowing reading of printed material, graphics, and computer displays
Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.
The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.
The company will not pay less than minimum wage for this role.
The compensation for the position is: $ 55,250.00 - $65,000.00
Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email Accommodations@cushwake.com. Please refer to the job title and job location when you contact us.
INCO: “Cushman & Wakefield”
