Job Title
Facilities Planner
Job Description Summary
Clark Atlanta University seeks a highly organized, detail-oriented, and technically proficient CMMS / Facilities Planner / Purchasing Coordinator to support campus-wide facilities operations, maintenance planning, procurement activities, regulatory compliance, and capital planning initiatives. This position plays a critical role in enhancing operational efficiency, improving asset reliability, reducing deferred maintenance, and ensuring ongoing compliance with regulatory requirements, with a strong emphasis on Fire Life Safety (FLS) systems and programs. The successful candidate will serve as a key liaison among facilities staff, contractors, vendors, and university stakeholders to maintain a safe, reliable, and well-functioning campus environment.
Job Description
CMMS & Work Order Management
- Serve as the primary administrator for the CMMS, ensuring accurate entry, tracking, and closure of all work orders.
- Monitor open work orders daily, follow up on overdue tasks, and drive timely resolution.
- Maintain accurate asset, location, and preventive maintenance data within the CMMS.
Reporting & Data Integrity
- Generate regular reports on open, closed, and aging work orders.
- Track and report on KPIs, SLAs, response times, and completion metrics.
- Assist with continuous process improvements related to work order flow and CMMS usage.
Vendor & Contractor Coordination
- Coordinate service delivery with outside contractors and vendors through the work order system.
- Request, review, and track vendor proposals and bids associated with work orders.
- Verify completed work aligns with scope prior to invoice approval.
- Support monitoring and assessment of vendor performance and compliance.
Facilities Support & Communication
- Act as a liaison between clients, facilities teams, landlords, and vendors for work order status updates.
- Respond to facility-related inquiries and complaints, ensuring timely and professional resolution.
- Document all communications, actions, and updates in the CMMS.
- Assist with scheduling and documenting preventive maintenance and inspections.
Additional Responsibilities
- Provide facilities helpdesk support and monitor internal and external workflows.
- Assist in training new associates on CMMS processes and work order procedures.
- Key Competencies
- Strong written and verbal communication skills.
- Close attention to detail and data accuracy.
- Customer service and service-delivery mindset.
- Sense of urgency and ability to prioritize competing requests.
- Strong organizational and time management skills.
- Comfort working in CMMS platforms and service ticketing systems.
- Team-oriented with the ability to coordinate across multiple stakeholders.
Experience
- Minimum of 1 year of experience in facilities coordination, work order management, helpdesk operations, or administrative support.
- Prior experience working with a CMMS or service management system strongly preferred.
- Background in data entry, reporting, customer service, and scheduling.
Additional Eligibility Qualifications
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
- Working knowledge of facilities operations and building systems preferred.
- Strong interpersonal skills and ability to communicate with technical and non-technical stakeholders.
Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.
The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.
The company will not pay less than minimum wage for this role.
The compensation for the position is: $ 72,250.00 - $85,000.00
C&W Services is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at C&W Services, please call the ADA line at 1-888-365-5406 or email Accommodations@cushwake.com. Please refer to the job title and job location when you contact us.
INCO: “C&W Services”
