Job Title
Contract Manager
Job Description Summary
To provide excellent Facilities Management services to the client’s property portfolio through effective and efficient management of their assets as in accordance with all contractual requirements.
Job Description
Auckland, New Zealand | Full-Time
Lead a major facilities management portfolio, drive client success and deliver operational excellence for a high-profile national account.
Own a strategic client portfolio and drive growth
Lead a high-performing team
Join a global leader with excellent career pathways
About the Role
We have an exciting opportunity for an experienced Contract Manager to lead the delivery of facilities management services across a significant client portfolio.
This is a senior leadership role responsible for ensuring exceptional service delivery, fostering strong client relationships and driving commercial performance. You'll take ownership of contract outcomes, operational excellence and team leadership while identifying opportunities to enhance client value and grow the business.
If you're a commercially focused facilities management professional with strong technical expertise and a passion for leading people, this is an opportunity to make a real impact within a global organisation.
Key Responsibilities
Lead the successful delivery of all contractual obligations, KPIs and service outcomes
Develop and implement service delivery strategies aligned to client requirements
Manage the delivery of trade services through internal teams and subcontractor networks
Drive continuous improvement and identify cost-saving opportunities
Build and maintain strong client relationships through proactive communication and service excellence
Oversee the delivery of monthly, quarterly and annual reporting requirements
Manage contract variations, pricing negotiations and service enhancements
Lead financial performance including revenue growth, budgeting, profitability and EBIT targets
Monitor and manage aged debt and work-in-progress performance
Champion safety, compliance and risk management across all operations
Lead, coach and develop a high-performing facilities management team
Ensure quality outcomes through effective contractor and supplier management
About You
Minimum 7 years' experience within facilities management
Strong technical background with trade, engineering or property qualifications
Proven experience managing large-scale facilities management contracts and service delivery teams
Strong commercial acumen with experience managing budgets, revenue and profitability
Demonstrated ability to build trusted client relationships and deliver outstanding customer outcomes
Strong leadership skills with experience developing high-performing teams
Experience managing subcontractors and complex stakeholder environments
Knowledge of HSSE legislation and compliance requirements
Strong report writing, analytical and problem-solving capabilities
Experience with Excel, JDEdwards or similar financial systems is highly regarded
About Cushman & Wakefield
Cushman & Wakefield is a global leader in commercial real estate services, with 50,000+ employees across 60 countries. In Australia, we partner with some of the world’s leading organisations to deliver innovative property solutions across office, retail, industrial and logistics assets.
Our strength lies in our collaborative approach, deep market insight and ability to integrate services to deliver exceptional outcomes. We are driven by a client-first mindset and a commitment to excellence, empowering our people to think differently and create value at every stage of the property lifecycle.
What We Offer
Opportunity to lead a high-profile client portfolio
Autonomy to drive strategy, performance and growth
Exposure to senior client stakeholders and decision makers
Career development opportunities within a global organisation
Supportive and collaborative team culture
High levels of variety with no two days the same.
Diversity & Inclusion
At Cushman & Wakefield, we are committed to fostering a diverse, inclusive and respectful workplace. We welcome applications from people of all backgrounds and experiences and are dedicated to creating an environment where everyone can thrive.
INCO: “Cushman & Wakefield”
